Job Description

Posting Closes: July 25, 2025 at 5:00pm



We are recruiting for a

SERVICE COORDINATOR for Here 24/7

A contract full-time position (35 hours per week - Monday-Friday 7am-3pm until April 30, 2027) based at 67 King St. E. Kitchener

Reporting to the Team Lead, Here 24/7, this position will provide a range of services at the "front door" to our addictions and mental health system including intake, referral, crisis functions, as well as brief support to individuals who are waiting for ongoing service. Service Coordinators will be part of a large team serving Waterloo and Wellington, but will work within smaller geographically based hubs to respond to and meet local service needs. Successful incumbents will need to go mobile as necessary based on the needs of the person and risk issues.



Responsibilities include:



Crisis Intervention:


Respond to individuals presenting in crisis, either in person or over the phone Provide mobile crisis response in the community as required Assess urgency, risk factors, strengths, resources and needed services Initiate referral to internal and external community agencies following stabilization of crisis Liaise with police, hospital staff, Family and Children's Services and other community supports to ensure safety and support of children/adolescents in crisis Provide short-term crisis support services to facilitate a transition to other supports

Referrals:


Respond to referrals and assess support needs Connect with individuals referred for mental health & addiction services, assess for support needs including desired outcomes Facilitate links to community agencies and service

Wait List:


Maintain regular contact / follow-up with individuals waiting for services

Service Information:


Receive and act on inquiries about services Make referrals to other appropriate service providers as relevant

Qualifications:


Degree/diploma in psychology, social work, or relevant health or social science field Three or more years of related experience Well-developed intake, referral, crisis assessment, intervention and brief support skills Ability to work well under pressure in a team environment and also independently Knowledge of a broad range of mental health, addiction and concurrent issues Knowledge of our system's mental health and addiction supports and resources Good organizational, communication, interpersonal and problem-solving skills Ability to work collaboratively in a busy inter-disciplinary setting and with formal and informal community resources Well-developed knowledge base of the various service systems within the catchment area Demonstrated working knowledge of personal computers, database and word processing applications Demonstrated belief in the values and philosophy of CMHA WW Demonstrated sound clinical and practical judgement A valid driver's license, vehicle and insurance, as travel is required

CLASSIFICATION AND RATE OF PAY: Level 5 (OPSEU) - $32.74 to $39.90 per hour

CMHA WW, as an equal opportunity employer, embraces diversity and is committed to creating an inclusive workplace. Our goal is to attract, develop and retain talented employees from diverse backgrounds, allowing us to benefit from a wide variety of experiences and perspectives. We welcome applications from all qualified persons.

Other key search terms: Intake Worker, Social Worker

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Experience

Required1 year(s): Crisis Intervention 3 year(s): Mental Health
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Education

RequiredCollege Diploma or better in Social Work or related field
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Skills

RequiredCommunication * Crisis Intervention