Job Description

As the exclusive Alberta Distributor of

HIAB

Truck Mounted Cranes,

MOFFETT

Truck Mounted Forklifts ,

MULTILIFT

Hooklift Systems and

NRC

Towing,

ARW Truck sets the Western Canadian Standard for innovative distributorship of truck mounted equipment.

We are seeking applicants for the following Edmonton based career opportunity:

Service Coordinator

Working closely with the Service department, and the General Manager, duties described, but not limited to-

Reception

o field incoming Service telephone inquiries

o greet and direct walk-in Service customers

o perform back-up function for main switchboard

Word Processing

o prepare and process Service quotes and handle Department communication as required

Administration

o assist with Branch administration duties as directed by the Branch Coordinator

o cross train to ensure competent back up capability for the Branch Coordinator in her absence

o maintain records for WCB and Apprenticeship programs

Work Order Processing

o confirm credit status or applicable terms as required

o open ROs; track and input labor, sublet, shop supplies, freight & sundry charges; detail work performed; close and process the final document upon management approval

o maintain Department logs

o maintain PDI records and files

Purchasing

o issue purchase orders, schedule and coordinate the supply of sublet services from standard suppliers

o match, code and process Department payables

Scheduling & Dispatch

o maintain Department Service Schedule

o dispatch trucks, equipment and components as required for sublet services > both coming and going

o schedule routine customer bookings

Payroll

o post technician time and submit weekly hourly employee payroll reports

Warranty

o finalise warranty registration documentation and register new units online

o initiate documentation for factory warranty claims, submit upon completion and maintain logs and files as required

o follow up on outstanding claims, reconcile and post incoming credits, and prepare final claim reconciliation (WSA) forms

Job Type: Permanent

Pay: $4,000.00-$5,000.00 per month

Benefits:

Dental care Extended health care Paid time off
Work Location: In person