Job Description

BGE Indoor Air Quality Solutions?started from humble beginnings over 50 years ago and has today provided filtration services to some of Canada's best-run buildings. Our years of success in delivering clean air to clients is a result of the passion and drive that we have for our work and carry with us every day. The nature of delivering clean air leaves little room for compromise and BGE is looking for more people that want to safely deliver clean, healthy indoor air environments because clean air matters!



We are searching for a star candidate to join our Service team as our next Service Coordinator. They will play a pivotal role in scheduling service work for our customers to achieve clean indoor air. This important position aligns with our purpose of safely delivering clean indoor air environments, making a difference in the lives of people, the efficiency of processes, and the preservation of equipment.



This position is based in our Edmonton office and the hours of work are Monday to Friday, 8:00am to 4:30pm.



The day-to-day activities of our Service Coordinator will include:



Schedule Management - Collaborate with the Service Supervisor to create schedules for the Service team. Manage the service calendar, confirm appointments for customers and communicate changes with the team and other departments. Ensure technician hours are entered correctly into timesheets. Customer Experience - Generate work orders and sales orders, monitor progress of jobs, and create invoices. Keep accurate records of service department activities and provide reporting as needed. Greet walk-in customers and assist them with placing orders and order pick-up. Teamwork and Continuous Improvement - Build positive relationships and coordinate with customers and internal departments to ensure service is delivered efficiently. Review and evaluate service reports and close open work orders, suggesting and implementing improvements as necessary.

The right candidate will demonstrate the following qualifications on their resume:



2 or more years of scheduling experience, and experience in a similar industrial industry is an asset. Proficiency in Microsoft Office applications such as Outlook, Teams, and Word. Experience with Microsoft Dynamics AX or a similar ERP system is a plus.

During the interview process, we will assess the following behaviors:



Exceptional communication skills: Ability to communicate effectively across all levels of an organization. Commitment to continual improvement: Demonstrated curiosity and dedication to personal and team growth. Collaborative mindset: Focus on building positive and collaborative relationships with internal and external stakeholders. Alignment with our core values: Better Together, Be the Expert, Striving for Excellence

What We Offer:

A nationwide business with locations across Canada and a manufacturing plant located right in Edmonton. A competitive total compensation package including RSP matching, Benefits, and Health Spending Account. Opportunities for growth in a friendly, cooperative environment. Time off that supports work / life integration, including Wellness days.

At BGE, we represent a diverse workforce and are proud to provide equitable and inclusive opportunities that support belonging. We encourage all applicants who are legally able to work in Canada to apply.