Job Description

Position Service Coordinator Location Calgary, AB Type Full Time & 1 Year Maternity Leave Contract Salary Starting at $52,000
Break Barriers. Employ Change. At Prospect, we value the diversity of people. Diversity at Prospect means a workplace where individual differences are recognized and appreciated, respected and responded to in ways that fully develop and utilize each person\xe2\x80\x99s talents and strengths. DETAILED JOB DESCRIPTION The location for this remote, home based, position is within the Calgary / Calgary Rural and surrounding area with the possibility of supporting Central Alberta region. Coordination is necessary for a lot of things. Juggling. Fashion sense. Trucking. We could go on. But what we\xe2\x80\x99re most interested in is finding a phenomenal Service Coordinator. Because when service is coordinated, clients are happy. As a Service Coordinator with our Youth Assessment Centre, you will be joining a dedicated team tasked with the intake and assessment of at-risk youth who require support to finish their high school diploma throughout the Calgary/ Calgary Rural and Central Alberta regions. You must have a stellar understanding of the funding and community services available for youth, as well as the various ways to achieve a high school diploma in Alberta. You\xe2\x80\x99ll provide support to clients in receiving funding, meeting individual needs including but not limited to connection with other provincial or government services, community connections and referrals as well as setting and reaching personal development goals. This position is a remote and independent role with travel expectations across the region of service. An independent and reliable mode of transportation is a requirement of this role, a vehicle is not provided by Prospect. You will need to be flexible in your work hours as well as have a space available for a home office, we\xe2\x80\x99ll provide the computer, printer, and cell phone required. Travel throughout the Southern Alberta region will be required. The best part is, you\xe2\x80\x99ll be joining Prospect, one of Alberta\xe2\x80\x99s most innovative not-for-profits with a proven track record in doing this kind of great work. If you are passionate about helping people overcome barriers and achieve milestones they thought were out of reach, read on. What will you do ? Meets, engages and identifies with clients on educational, personal development and community resource needs and acts as the central point of contact for the client from intake to completion of service:

• Educates on and support clients with services they can access and according to provincially established guidelines for individuals seeking government grant funding
• Orientates and refers clients to services provided by the Youth Assessment Centre, other relevant Prospect services, provincial and/or government services as well as community based organizations in their areas
• Conducts assessments based on contractual obligations and needs of clients including but not limited to service needs determination and employability assessments
• Monitors and manages client school attendance and performance based on expectations of training providers and policy

Increasing the profile of the Assessment Centre services in the community

• Network, represent and market our services to local schools and community partners
• Keep well informed about community support available to clients
• Refers clients to access other or additional services in the community (when applicable i.e. Community & Government resources, Mental Health & Addiction supports)

What does it take to do this job?

• Post-secondary education in a youth services, human/social services, counselling, social work, career counselling or other related field and 2 years\xe2\x80\x99 experience in a similar role, preferably directly related to assessment and/or youth services (equivalent combination of education and professional experience will be considered)
• Exceptional active listening oral and written communication skills and critical thinking skills, including the ability to engage, coach and collaborate with a diverse client base, resolve conflict, internal team members, training providers and community organizations/stakeholders
• Demonstrated ability to act as an intermediary between the client and any internal and/or external stakeholders
• Experience, exposure networking and establishing relationships with post-secondary and other education institutions, government resources, mental health providers, addiction support providers and other community partners within the service area
• Knowledge of Foundational Learning Assistance Program as well as knowledge of the Alberta High School System.

Further Notes

• All employees must pass a background check, including a vulnerable sector search
• A reliable personal vehicle and valid driver\xe2\x80\x99s license is required for business travel
• Must be flexible and available beyond normal working hours as needed
• Ability to work independently, remotely and in a broader team based environment

Prospect strongly believes in its five brand pillars and is looking for great candidates who share the same beliefs: Enthusiastic Prospect approaches every opportunity with enthusiasm. We drive change with energy, optimism and commitment. Anyone who walks through our doors can feel the positive energy. Professional In every facet of our work, our actions show a commitment to professional management and service delivery. Prospect is accountable, ethical and honest. Innovative Prospect creates change by envisioning the end game and creating the means to realize it. We believe asking \xe2\x80\x9cwhy not?\xe2\x80\x9d aids progress. Solutions are created when we think beyond traditional boundaries. Inclusive Prospect is driven to achieve equal access for all to opportunities and resources. We strive to create a fair, healthy and high-performing environment where everyone is respected, encouraged and motivated, and their contributions help Prospect attain its goals. Collaborative Prospect seeks different perspectives. All parties must be engaged, including for-profit, not-for-profit, funders and government. Only by understanding all points of view can we create inclusive workplaces.