Job Description

Be part of the future! Let\'s Build a better Tomorrow Together!

We are one team, dedicated to working together to create the purposeful solutions that propel the world forward. We hope you will join our diverse team of top people \xe2\x80\x93 you bring your talent, and we\xe2\x80\x99ll give you the space and opportunities to grow and succeed. We are passionate about making a difference!

What we offer

• Competitive Pay
• Extensive Training with Best-in-Industry Resources
• Career Advancement Opportunities across Business and Geographies
• Comprehensive Benefits Package including Retirement Savings Plan, Pension, Extended Health Care, Dental
• Refer-A-Friend Bonuses (if eligible)
• Encouraging, supportive, and collaborative team environment

This is a 24-hour call center position - Onsite. Hours vary from 8 am to 10 pm - must be flexible to hours. There are scheduled shifts.

How you will do it:

• Monthly/weekly Reporting of Service Tickets for local customers.
• Assist Service Manager and Service Team leaders coordinating Service department tasks
• Create POs to vendors to purchase parts needed for service tickets, and for local stock.
• Work with the Installation Teams on handing over process for completed projects.
• Collect and Analysis data from Service tickets to measure the efficiency and improve the quality of our services.
• Follow up with the customers and collect their feedback.
• Gathering all necessary information for final close out documents.
• Perform administrative functions including, but not limited to, answering phones, correspondence with customers, filing and other duties.

What we look for:

Required

• College Diploma preferred, high school diploma or equivalent required, plus one to two years of related work experience, preferably within a service / sales, or technical work environment.
• Must have strong interpersonal skills to effectively communicate with both internal and external clients.
• Must have the ability to simultaneously handle a large and diverse number of projects, tasks and issues with tact, cooperation, and persistence. Ability to prioritize work activities based upon financial impact to desired business goals.
• Experience and/or basic project accounting or costing principals is desired.
• Must have proficient computer skills within the following applications: Microsoft Word, Excel, ACCESS, Desktop Publishing and Internet business application usage.
• Must demonstrate the ability to perform work independently and demonstrate solid organizational and attention to detail skills.
• Availability to work any shift is required.

Johnson Controls and each of its Canadian subsidiaries are committed to providing reasonable accommodations to applicants, candidates and employees with disabilities, in accordance with applicable human rights legislation and, in Ontario, in accordance with the Accessibility for Ontarians with Disabilities Act (\xe2\x80\x9cAODA\xe2\x80\x9d). When requested, accommodations will be provided throughout all stages of the recruitment and selection process. To request an accommodation please contact us. Information you provide relating to accommodation measures will be handled confidentially. A copy of Johnson Controls\xe2\x80\x99 applicable AODA policies are available on our website www.johnsoncontrols.com for your reference, and can be made available in accessible formats upon request.

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Johnson Controls