Job Description

Imagine your future with us!



At ALS, we encourage you to dream big.

When you join ALS, you join a purpose and values-driven team that empowers you to innovate, create, and thrive.



Our global team turns up each day with passion and commitment to do amazing things, always challenging our thinking to find ways to solve some of the world's most complex problems for a safer, healthier world.



About the role



On-site | Full-time



Reporting to the Regional Manager, this role is responsible for the overall operation of the new ALS Prince George service centre. This is a key position that assists the Regional Manager in the overall operation of the location with respect to client services and customer relationships.

Key Responsibilities:

Coordinates the preparation of sampling supplies for client orders from direct requests as well as Bottle Requests via the ALS LIMS from other locations (ie Burnaby); Receive returned samples, re-pack as needed, and coordinate shipping (ground and/or air) to the ALS processing laboratory; Input shipping information, waybills, etc. for shipments into the ALS tracking system on MS-Teams or other systems including the ALS LIMS; Coordinate pickup of samples and/or delivery of supplies for clients as required using the ALS vehicle; Keep on top of supply inventory to ensure available for client requests and work with ALS Burnaby and other locations as needed, to order more stock; Ensure an extremely high level of custom service and professionalism is adhered to exceed client expectations. Relay business development opportunities and/or client concerns to the Regional Manager; Provide information to clients on ALS capabilities and services, where possible, and/or relay ALS Project Manager or Manager contact information for follow-up, as required; Develop business relationships with clients in conjunction with Management and Sales; Coordinate and participate in client visits as well as participate in industry and ALS organized events and organizations on behalf of ALS with Client Services, Management and/or Sales. Follow established Standard Operating Procedures (SOP's) for Receiving samples, preparing Bottle Requests and other Client Services activities; Fosters a working environment that ensures quality targets are met or exceeded; Ensures root cause investigations are properly conducted for corrective actions and solutions are effective. Keep an clean and organized working environment for efficiency and client experience; Ensuring that the location is controlling costs as much as possible in order to achieve financial targets; Complies with all internal systems and procedures of the Company; Act as the Safety lead for the location; Observe established safety regulations and comply with all ALS health and safety policies and procedures including Safe Working and Driving activities.

About you:

Strong organizational skills; Ability to work independently as well as part of a team Ability to work in a fast paced environment Am extremely strong customer service focus; Excellent time management skills; Proven leadership ability; Excellent communication skills, written and verbal; Experience in training staff an asset for future growth plans; Strong Microsoft Office Suite skills.

Required Qualifications:

Completion of post-secondary education (degree, certificate or diploma) in Science or a related discipline (preferred); Minimum 5 years work experience in the customer service; Ability to learn new systems (ALS LIMs, other) and the required supplies for environmental sampling and analyses; First Aid Certificate or the ability to obtain one (optional); Valid Provincial Class 5 driver's license with clean driving history (abstract required).

Physical Demands:

Able to lift 50lbs and carry for short distances; Ability to drive and load/un-load supplies and sample shipments (coolers); Manual dexterity to perform intricate and/or repetitive tasks; Wear issued personal protective equipment (PPE) such as dust masks, gloves etc., when required; Ability to stand for a full shift; Ability to sit at a desk and do general office work, which includes periodic sedentary responsibilities;

Working at ALS



Our people are our most valuable asset and drive our success at ALS.

We are a diverse community of dedicated professionals united by our passion to make a difference in the world. We reward excellence and uphold our values in our work and how we treat each other. At ALS, you'll be supported to expand your skills and develop new ones so you can reach your full potential. We invest in our people with a range of programs and provide opportunities across the company, giving our people scope to grow diverse careers and develop as leaders.

We want everyone to have a safe, flexible and rewarding career that makes a positive impact on our people, the planet and the communities where we work.

Our benefits include:

An estimated hourly pay of $31.91 at the time of posting. Individual compensation is determined by factors such as job-related skills, relevant experience, education and/or training. Comprehensive benefit package specific to your work status (including extended medical, dental, and vision coverage, access to company perks, life and disability insurance, retirement plan with company match, employee assistance and wellness programs) Additional vacation days for years of service Business support for education or training after 9 months with the company Learning & development opportunities (unlimited access to e-learnings and more)

Please note:

Benefits vary based on employee status.



About ALS



ALS is a global leader in scientific testing, providing comprehensive testing solutions to clients in more than 60 countries across a wide range of industries, including environment, food and beverage, mining, personal care, pharmaceutical, healthcare and equipment reliability. Using state-of-the-art technologies and innovative methodologies, our dedicated international teams deliver the highest-quality testing services and personalized solutions supported by local expertise. We help our clients leverage the power of data-driven insights for a safer and healthier world.



Everyone Matters



ALS is proud to be an equal opportunity employer and is committed to fostering an inclusive work environment where the strengths and perspectives of each employee are both recognized and valued.



Qualified candidates will be considered without regard to race, color, religion, national origin, military or veteran status, gender, age, disabilities, sexual orientation, gender identity, genetic characteristics protected by the law. We invite resumes from all interested parties, including women, Indigenous persons, members of minority groups, and persons living with disabilities.



ALS also welcomes applications from people with all levels of ability. Accommodation is available on request for candidates taking part in all aspects of the selection process.