Job Description

Under the supervision of the Manager - Post-Sales Services, you will be responsible to provide support and
assistance related to the repair and maintenance of mainstream EXFO products. Your main customers are technicians
working at a global network of certified partners who have been trained to use EXFO procedures and tools to perform
calibration and repair on EXFO test and measurement instruments. You will also provide assistance to other EXFO
Service centers as well as managing requests from internal EXFO colleagues. All activities are related to the repair,
maintenance and performance validation of our products.
As a service center support specialist, you will assist in the following capacities;

• Answering tickets directly and without assistance
• Dispatching and/or coordinating with the appropriate subject matter expert
• Provide training on the use of our Calibration equipment and procedures
• Evaluating repair/maintenance/upgrade costs
• Creating bulletins and procedure documents
• Providing guidance to internal colleagues
• Provide suggestions and improvements to the reliability and serviceability of new EXFO products
• Occasionally be available for on-site maintenance or training activities

Depending on the workload, and work sharing within your team, you may also be involved in;

• Price list management for Services and Parts,
• Product and service phase out activities
• Other miscellaneous activities related to the daily operations of your group

The majority of the external support will be in English, while internal activities will be mostly in French. This is a challenging
role that will require close collaboration with multiple EXFO departments, as well as working with diverse cultural service
partners around the world.
TECHNICAL REQUIREMENTS

• Knowledge and experience with modern electronic and fiberoptic repair and calibration
• Experience working within an EXFO manufacturing or Service facility and the associated test benches and infrastructure is considered an asset
• Strong skills related to the maintenance, recovery and rebuilding of Windows based test equipment
• Familiar with the operations and workflow of service facilities and service tools/infrastructure

COMPETENCIES REQUIREMENTS:

• Customer oriented attitude and solution approach
• Sense of responsibility, ownership, and high level of autonomy
• Good communication skills in English and French
• Good team player, with ability to collaborate in a multidiscipline environment
• 2 to 5 years experience in a service or manufacturing environement

EXFO is an equal opportunity employer
Diversity is an asset that has made EXFO strong since its inception because it enriches us. For more information about diversity and inclusion at EXFO, read our .
For positions located in Quebec, the language requirement is French. However, in the context where the incumbent evolves in an international work environment and where the activities take place mainly outside Quebec, we favor bilingualism as a linguistic requirement.
Do you have questions about this career opportunity or our hiring process? Contact us at or, if you are applying for a job located in Mexico, at .
Thank you for your interest in EXFO!