Job Description

Job SummaryWhat is the opportunity?The primary purpose for this position is to perform daily oversight activities that validate department and systems processes are executed as designed. In addition, incumbent provides analysis, processing, and customer service support for manual, exception-based complex and/or highly specialized Operation\xe2\x80\x99s processes. Incumbent will review, verify, and record data into technology systems supporting department processes while ensuring adherence to all regulatory and firm policy requirements.In addition, incumbent will research, resolve, or secure requested information for other Operation\xe2\x80\x99s areas, RBC Business Units, external customers, or industry participants. Incumbent provides thought leadership and implementation support for department process changes, system enhancements, and new initiatives. Incumbent will address escalated questions independently seeking assistance from Manager as appropriate following established department procedures. Position contains increased elements of risk which are managed through operational reviews, system checks, and adherence to procedures.What will you do?

• Execute daily department oversight activities to validate system processes are executing as designed. Run and analyze reports as required to resolve exceptions ensuring adherence to all regulatory and firm policy requirements.
• Liaise and provide customer service support for individuals requiring research, problem resolution, or securing information from other Operation\xe2\x80\x99s departments, RBC Business Units (e.g., Front Office Associates and Investment Advisors/Counsellors, etc.), external customers or industry participants. Address escalated questions independently, seeking assistance from Manager as appropriate following established department procedures.
• Reduce risk or increase efficiencies by suggesting process changes and system modifications. Participate in testing and implementation of new systems and processes as required.
• Provide accurate analysis and processing support for manual, exception-based, complex, and/or highly specialized processes within a specific Operation\xe2\x80\x99s department. Accurately review, verify, and/or record data into technology supporting department processes.
• Train and act as a resource for less experienced Operation\xe2\x80\x99s team members.
• Perform other duties and responsibilities as assigned.

What do you need to succeed?Must-have

• Ability to handle multiple priorities in a fast paced and deadline driven environment.
• Ability to understand and meet business daily support needs on an ongoing basis.
• Ability to work independently and within a team environment
• Effective problem identification, analytical and resolution skills required to support escalated issue resolution and/or oversight requirements
• Effective problem identification, analytical and resolution skills. Ability to gather and analyze relevant information clearly and effectively.
• Proficient computer skills in Windows-based software products including Word, Excel and Outlook
• Sound organizational knowledge with operational mindset; including products, processes, systems and regulatory and/or client needs
• Strong attention to detail and confidentiality
• Strong interpersonal, verbal and written communication skills, with an ability to work effectively with all levels of staff and management.

Nice-to-have

• 4-year degree from an accredited university in business, finance, or related field
• 3+ years business, finance, customer service and/or accounting/bookkeeping experience
• Previous experience in the securities or banking industry preferred
• Ability to integrate Excel and Access databases into daily work
• French

What\xe2\x80\x99s in it for you?We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

• A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable
• Leaders who support your development through coaching and managing opportunities
• Ability to make a difference and lasting impact
• Work in a dynamic, collaborative, progressive, and high-performing team
• Flexible work/life balance options
• Opportunities to do challenging work
• Opportunities to take on progressively greater accountabilities
• Access to a variety of job opportunities across business

Job Skills Active Learning, Adaptability, Communication, Customer Service, Detail-Oriented, Group Problem Solving, Interpersonal Relationship Management, Product ServicesAdditional Job DetailsAddress: 180 WELLINGTON ST W:TORONTOCity: TORONTOCountry: CanadaWork hours/week: 37.5Employment Type: Full timePlatform: WEALTH MANAGEMENTJob Type: RegularPay Type: SalariedPosted Date: 2024-08-25Application Deadline: 2024-09-09Inclusion and Equal Opportunity EmploymentAt RBC, we embrace diversity and inclusion for innovation and growth. We are committed to building inclusive teams and an equitable workplace for our employees to bring their true selves to work. We are taking actions to tackle issues of inequity and systemic bias to support our diverse talent, clients and communities.We also strive to provide an accessible candidate experience for our prospective employees with different abilities. Please let us know if you need any accommodations during the recruitment process.Join our Talent CommunityStay in-the-know about great career opportunities at RBC. Sign up and get customized info on our latest jobs, career tips and Recruitment events that matter to you.Expand your limits and create a new future together at RBC. Find out how we use our passion and drive to enhance the well-being of our clients and communities at .

Royal Bank of Canada