Job Description

Shangri-La, Toronto
Find Your Shangri-La in Shangri-La.
Shangri-La has been creating joyful moments through heartfelt hospitality since 1971 - and that spirit continues to guide us today.
As we look ahead to new horizons, we invite you to be part of our growing Shangri-La family and make a meaningful impact in the world - through joy, shared purpose, and our Asian art of hosting.
Located in the heart of the city, Shangri-La Toronto is an elegant sanctuary, nestled between the bustling business and entertainment districts. With the city's best shopping, sports, live theatre, and cultural venues in proximity, guests enjoy unparalleled access to Toronto's vibrant offerings.
As a Service Associate - Engineering, with creativity, personal commitment and an emotional sense of true hospitality, make the most positive impact on guest experiences throughout all aspects of their stay by assisting the Assistant Manager, Engineering Administration and ensuring the highest-level maintenance and working order of guestrooms, equipment, public and heart of house areas; maximizing the balance between Colleague, Guest and Owner satisfaction.
Key Responsibilities:

• Demonstrates a high level of integrity, provides a 5-Star experience for Guests and sets a positive example for Colleagues in providing true Shangri-La hospitality from the heart.
• Interact with Colleagues as internal customers, strategic partners in delivering Shangri-La hospitality from caring people according to brand service deliverables.
• Provide technical expertise and competence in areas of hotel engineering/facility/building maintenance.
• Maintain positive internal and external relationships and communicate with internal colleagues to advise of guest service needs, items which require maintenance and issues of concern in a prompt, proactive manner as appropriate.
• Assist in energy conservation and preventative maintenance programs.
• Prioritize and respond to all guest and internal maintenance requests in timely and efficient manner.
• Assist Engineers and Colleagues in other departments as requested.
• Respect environmental guidelines.
• Actively demonstrate teamwork, safe work practices, open communication, accuracy in transactions, respect, sincerity, helpfulness, courtesy and humility.
• Undertake other ad hoc related responsibilities, as required.

About you:

• Highly Organized - Exceptional attention to detail and organizational skills.
• Operational Expertise - Demonstrates strong knowledge of Shangri-La service deliverables, Shangri-La Toronto service standards, programs, policies and procedures.
• Communication - 100% English language (verbal and written) proficiency.
• Decision Making and Problem Solving - Able to prioritize, multi-task, help others; calmly, respectfully, creatively and successfully resolve problems, as required.
• Emotional Maturity - Internally proud, outwardly gracious and humble.
• Ethical and Professional Conduct - Fulfill responsibilities with highest integrity.
• Technology Proficiency-Fully competent in all systems & tools used within hotel.
• Minimum 2 years previous work experience in a similar capacity within an international world-class hotel brand.
• Engineering academic attainment - Building Operator Certificate, proficiency in HVAC, electrical, mechanical, plumbing practices and pool maintenance.
• Flexibility in schedule and availability to work nights, weekdays, weekends, and/or holidays is required.
• Must be eligible to work in Canada.

Why Join Us
A workplace that values your passion and supports self-realization and personal growth.
Structured learning and development pathways with real opportunities to advance your professional craft and leadership skills.
Competitive benefits, recognition programs, and colleague stay/travel perks that reward your contribution and dedication.
Teams that promote inclusion and respect, value diversity, and foster a secure environment where everyone can thrive.
We are an equal opportunity employer. Applications from all qualified candidates are welcomed. All information provided by applicants will be treated in and used only for recruitment purposes.
We appreciate your interest in joining us. Please note that only successful candidates will be contacted.
Shangri-La Toronto is compliant with its obligations under the Accessibility for Ontarians with Disabilities Act, 2005, and will provide reasonable accommodation in the application and interview process for this position upon request.

Skills Required