Job Description

Shangri-La Toronto



With creativity, personal commitment and an emotional sense of true hospitality, make the most positive impact on guest experiences in the Bar through consistent application of Shangri-La's core practices in all F&B outlets; maximizing Colleague, Guest and Owner satisfaction.



With high integrity, ensure that guests experience the highest quality 5 star culinary standards.

Demonstrate creativity, personal commitment to service excellence and an emotional sense of gracious Hospitality.

As a true Service Associate, meet service expectations proactively, promptly, professionally, with genuine care to attention, detail and efficiency.

Actively demonstrate teamwork, safe work practices, and open communication, accuracy in transactions, respect, sincerity, helpfulness, courtesy and humility.

Ensure compliance to all hotel policies, standards and core practices.

As part of the Food & Beverage team, ensure quality service to guests with emphasis on cleanliness, efficiency, accuracy, professionalism and courtesy at all times.

Remove soiled dishes, linen, silverware and restore/replenish settings

Polish all glassware and related tableware used in food service.

Responsible for preparing various garnishes as well as the control of the beverage stock as per guidelines, have full knowledge of beverage lists and promotions, have full knowledge of all menu items, garnishes, contents and preparation methods.

Monitor and ensure smooth operations of appointed section, check for quality and cleanliness to designated F&B standards for all items.

Participate on opening/closings, setups and breakdowns and ensure overall room ambiance, cleanliness, appropriate setting and presentation

Provide assistance to other F&B colleagues, when needed and undertake other ad hoc related responsibilities, as required.

Apply the necessary precautions with regards to food safety and hygiene standards, and follow all liquor laws including practicing responsible alcohol service

Maintain very good knowledge of wines and other beverages and up-to-date knowledge of food trends and industry practices

Undertake other ad hoc related responsibilities, as required.

The following is considered mandatory for this position:

Service Excellence - Leads by positive example to strive for service excellence.

Organized - High attention to detail with strong administrative skills.

Operational expertise - Demonstrates strong knowledge of Shangri-La service deliverables and Shangri-La Experience, SLTO service procedures, programs and policies.

Communication - 100% English language (verbal and written) proficiency.

Decision making and problem solving - Responds promptly, exercising sound and reasonable judgment, ultimately ensuring successful problem resolution.

Emotional maturity - Internally proud, outwardly gracious and humble.

Ethical and professional conduct - Fulfills responsibilities with highest integrity.



Shangri-La, Toronto is compliant with its obligations under the Accessibility for Ontarians with Disabilities Act, 2005, and will provide reasonable accommodation in the application and interview process for this position upon request.

Other Requirements:

Minimum 2 years previous work experience in a similar capacity, ideally in a world-class luxury hotel brand.

Previous fine dining or luxury level service knowledge and training an asset.

Flexibility in schedule and availability on weekdays, weekends and/or holidays is required.

Current Smart Serve certification.

Must be eligible to work in Canada.