Job Description

Position: Service Assistant (2 positions available)


Program: Solid Start 360 Employment Program


Position Details: Regular full-time position at 35 hours per week starting as soon as possible


Location: Onsite (Vancouver and Maple Ridge location)


Posting Date: July 02, 2025


Closing Date: July 16, 2025




Please include your preferred location in the job ID in your application.
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25058-Solid Start-Vancouver
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25058-Solid Start-Maple Ridge





Why choose us!


Join ISSofBC, one of the largest and first newcomer and refugee agencies in Canada. As well as being a values-driven organization,


we pride ourselves on diversity, inclusion, innovation, and transparency. You can make lifelong friends and connections when


you join our family. What's more, we also have multiple locations and offer flexible working and shorter working weeks than most


organizations.




Summary:


The Service Assistant provides reception and administrative support. Responsibilities include screening and registering clients,


scheduling appointments, supporting program marketing and outreach, managing payment requisitions, maintaining inventory


and database records, and assisting with event and workshop coordination. This role serves as the first point of contact for clients


and external partners, ensuring smooth and efficient program operations.




How You Will Make a Difference:
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Perform reception and clerical duties for employment services in assigned location. Provide reception coverage at


other locations as needed.
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Serve as the first point of contact for clients accessing services through various channels (email, walk-ins, MS Forms,


and database referrals).
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Conduct eligibility screening and refer clients to Case Managers or external services when appropriate.
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Register eligible clients for program information sessions and assist with stream determination.
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Input and maintain client and program information in ISSofBC's database. Ensure records are updated as required and


generate reports to support program monitoring and evaluation.
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Provide clients and internal contacts with details about available services. If ISSofBC does not offer a requested


service, refer individuals to appropriate external agencies while maintaining up-to-date knowledge of community


resources.
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Maintain records of pre-employment, job search, specialized workshops, networking events, mentorship programs,


and industry-specific sessions.
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Prepare and distribute a monthly events calendar on ISSofBC's website, e-newsletter, and partner platforms (e.g.,


NEW to BC, libraries).
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Prepare purchase orders and payment requisitions for manager approval, ensuring all supporting documentation is


provided. Submit approved requisitions to Finance in a timely manner following established procedures.
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Manage the purchase, distribution, and tracking of transit tickets provided by Case Managers, Employment


Facilitators, and Employer Relations Specialists.
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Arrange interpretation and childminding services with contracted vendors as needed.
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Address minor technical issues related to office equipment. If unable to resolve, escalate to the manager or


appropriate department for further support.
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Coordinate meetings, including scheduling, facility booking, setup of audio-visual equipment, and catering


arrangements. Provide logistical support for program events and workshops.
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Support additional administrative or program-related tasks as required.





What You Bring:


Completion of a certificate or diploma in office administration, business or related discipline supplemented by a minimum of one


(1) year of related experience preferably in a related social service field; OR an equivalent combination of education, training,


and experience acceptable to the employer. Fluency in a second language is an asset.


What Makes You a Change Maker:
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Ability to communicate effectively in both written and oral English. Fluency in a second language is an asset.
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Demonstrated cultural competency and commitment to working effectively with diverse populations
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Demonstrated ability to manage time and resources effectively.
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Ability to set and maintain boundaries with clients and manage self-care.
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Service-oriented with a demonstrated willingness to help the department and the organization achieve desired


objectives and targets.
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Possession of and the ability to maintain a clear provincial criminal record check.





ISSofBC Value Proposition
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Expected Hiring Salary: $21.30 - $23.44 per hour. Dependent on education, training, experience, and internal equity.


Wage grids are reviewed annually. We are a proud and certified Living Wage BC Employer. Our current total


compensation package continues to meet the requirements of living wages in BC to support our employees.
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Accrued vacation and other paid leave benefits based on eligibility.
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Employer RRSP contribution at 3% with no required employee contribution; Optional employee RRSP contribution at


1-5% with employer contribution up to 5%.
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Annual Health and Lifestyle Spending Account of $500 to support your well-being and personal wellness.
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Employee and Family Assistance Program (EFAP).
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Values-based organization with collaborative peers with a wide range of backgrounds and talents.
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Inclusive culture and innovative workplace with opportunity for new approaches.


We acknowledge Indigenous Peoples on whose territories we are privileged to work, welcome and support


newcomers, including immigrants, refugees and students. We honour the Nations who have always cared for these


lands, waters, and air. In line with ISSofBC's commitment to equity, we promote inclusive employment opportunities


for women, Indigenous Peoples, people with disabilities, persons of diverse sexual orientations, gender identities or


expressions (2SLGBTQI+), and racialized individuals. Guided by our values of Purpose, Improvement, Belonging, and


being Genuine, we strive to create a collaborative environment where diverse perspectives and unique strengths are


celebrated.


Applications must include Job ID "Please see job IDs above for details (highlighted in yellow) in the subject line and


can be sent to: jobs@issbc.org. All applicants are requested to submit a Cover Letter, outlining their interest in this


role, and Resume as a single document in doc or pdf format.


For Internal Applicants - existing employees and volunteers, please indicate "INTERNAL <25058-Solid Start + Location>"


in the subject line. Immigrant Services Society of British Columbia is committed to attracting and sustaining a diverse and


inclusive workforce. Applicants must be eligible to work in Canada. Satisfactory completion of a Criminal Records Check is


a condition of employment. Only those candidates considered for an interview will be contacted. Closing Date: July 16,


2025.


If You are Passionate about Making a Difference, Apply Now!