Job Description

Position Number:

50000538 / P5770

Department:

Language Test Centre

Grade:

PE262-7

Campus:

Sir George Williams (Downtown)

Salary:

$34.75 - $41.34 per hour

Union/Association/HR Policy:

CUSSU

Posting deadline:

July 30, 2025



Recognized as Canada's top university under the age of 50, and one of Montreal's top Employers, Concordia University is the place to be if you are looking to grow, contribute and innovate in a dynamic and multicultural environment.


Be part of a community that addresses society's big challenges, supports your personal and professional growth, and makes a real impact in building a more sustainable world.


As a member of our community, you will have access to comprehensive benefits, a defined pension plan and numerous on site well-being facilities such as a state of the art gym and health clinic as well as a variety of educational and cultural opportunities.

SCOPE

Reporting to the Manager, Language Test Center, the incumbent is responsible for the daily processing of test candidates' applications, and financial transactions; also, the test centre's administrative functions. The incumbent serves as a front-line resource for candidates, staff and visitors, providing information on the test center offerings, policies and procedures.

PRIMARY RESPONSIBILITIES

o Respond to test taker inquiries via email, phone, and in person. Handle test takers' admissions, enrolment, registration, and withdrawal processes in the British Council, Paragon, Paris Ile-de-France CCI and FEI portals, ensuring compliance with admission requirements, application procedures, immigration policies, regulations, and guidelines.


o Process test takers financial account transactions in the SIS including collection of payments and issuing refunds. Assess and resolve financial student account issues that arise and implement appropriate solutions.


o Prepare correspondence and test taker requested documents, including additional test results form, enquiries on results and the like. Upload all pertinent documents.


o Prepare test materials, examiners record sheet, test takers' apportionment timetable, attendance registration. Order testing stock in numbers and in a manner prescribed by BC standards.


o Upload all test scores and coordinate the entry and verification of double marks with staff.


o Perform other duties as required in support of the operation of the Concordia Language Test Centre and undertake other responsibilities as required by the Manager, Language test Center.

QUALIFICATIONS

o Attestation of College Studies (ACS) two to four years of related experience.


o Good spoken and written English (level 4) and spoken French (level 3 able to respond to in-person and telephone requests for information).


o Good knowledge of Microsoft Word/Excel (Intermediate level), very good data entry and electronic mail systems skills. Knowledge of Concordia University Student Information System and web-based applications an asset.


o Knowledge of the British Council Paragon, Paris Ile-de-France CCI and FEI platforms.


o Experience in working in a university environment an asset.


o Superior interpersonal and communication skills.


o Superior organizational skills and the ability to multitask; ability to work independently and in a team; client service orientation. Possess a high degree of cultural sensitivity is desirable.


o Ability to work extended hours throughout the year.


o Ability to work collaboratively as a member of a team.


o Ability to work under pressure and to meet deadlines.



Due to the volume of applications, only selected candidates will be contacted by our Talent Team.





Concordia University is an English-language institution of higher learning at which the primary language of instruction and research is English. Since this position supports academic and administrative functions of the university, proficiency in English and French, as indicated, is required.

IMPORTANT: The language and computer skills of short-listed candidates will be tested.

Territorial Acknowledgement

Concordia University is located on unceded Indigenous lands. The Kanien'keha:ka Nation is recognized as the custodians of the lands and waters on which we gather today. Tiohtia:ke/Montreal is historically known as a gathering place for many First Nations. Today, it is home to a diverse population of Indigenous and other peoples. We respect the continued connections with the past, present and future in our ongoing relationships with Indigenous and other peoples within the Montreal community.

Employment Equity

Concordia University is strongly committed to employment equity within its community, and to recruiting a diverse faculty and staff. The University encourages applications from all qualified candidates, including women, members of visible minorities, Indigenous persons, members of sexual minorities, persons with disabilities, and others who may contribute to diversification; candidates are invited to self-identify in their applications. As part of your application, you will be asked to complete a diversity survey. This information is voluntary and any information collected for this purpose is confidential and cannot be accessed by search committees or human resources employees. Results will be aggregated and used to help Concordia achieve its goal to see all members of our community not only reflected, but welcomed, included and supported in their efforts to contribute to all areas of university life.

Accessibility

Concordia desires to increase diversity among its community members and we strive to make our recruitment processes as accessible as possible and provide accommodations as required for applicants. If you are contacted for an interview and anticipate needing accommodations during the process, please contact, in confidence, hr-employment@concordia.ca

Immigration Status

All qualified candidates are encouraged to apply; however, Canadian and Permanent Residents will be given priority. To comply with the Government of Canada's reporting requirements, the University is obliged to gather information about applicants' status as either Permanent Residents of Canada or Canadian citizens.