Job Description

About Us:

Kyro Mechanical is a trusted leader in residential and commercial HVAC services, dedicated to delivering high-quality workmanship and exceptional customer service. We are seeking a highly organized, detail-oriented, and customer-focused

Service and Installation Coordinator

to support our growing operations.

Position Overview:

The Service and Installation Coordinator plays a key role in ensuring smooth day-to-day operations of our HVAC service and installation teams. This position involves high levels of customer interaction, coordination of technicians, part sourcing, invoicing, and handling various administrative and logistical responsibilities. The ideal candidate is proactive, resourceful, and confident in communicating with both customers and technical teams.

Key Responsibilities:

Serve as the primary point of contact for customers via phone, email, and other communication channels Schedule and coordinate service calls and installation jobs with customers and technicians Dispatch technicians based on skill set, licensing, availability, and job requirements Communicate job status and updates to customers, ensuring a professional and positive experience Source and order parts and equipment with support from the warehouse technician Prepare and send accurate invoices, including pricing jobs, and reviewing/updating job notes Assist with part and equipment warranty claims for various manufacturers Assist with warranty registration for newly installed HVAC equipment Take out permits for installation work as required Work with gas suppliers and regulatory bodies to manage infractions, inspections, and required corrections Maintain accurate records for job progress, parts, permits, and compliance documentation Collaborate with internal departments to ensure seamless job execution and follow-up Other duties as assigned

Qualifications:

Experience in HVAC, construction, or a trades-related service coordination role preferred Strong customer service and communication skills Excellent organizational and multitasking abilities Experience with dispatching, Customer Relationship Management, and invoicing systems Familiarity with HVAC equipment, permits, and warranty processes is a strong asset Proficient in Microsoft Office (Excel, Word, Outlook) High school diploma or equivalent; additional education or industry certifications a plus

What We Offer:

Competitive salary Health, dental, and vision insurance Paid time off and holidays RRSP match Opportunities for professional growth and career development A supportive, team-oriented work environment

Benefits:

Dental care Disability insurance Employee assistance program Extended health care Life insurance RRSP match Vision care
Job Type: Full-time

Pay: $24.00-$28.00 per hour

Expected hours: 40 per week

Schedule:

Monday to Friday
Language:

English (preferred)
Work Location: In person