Job Description

The position of Service Analyst, Learning will support the work of the Practice Transformation
Department by bringing a deep understanding of current and evolving child welfare practices. The
position provides expert Child Welfare advice and guidance to various stakeholders within the Practice
Transformation team, particularly service colleagues, instructional design and development specialists.
The position will also collaborate with other key OACAS staff and partners to help identify Ontario child
welfare sector service delivery needs to inform a sustainable learning and development strategy.

The role works with Instructional Design and Development Specialists in course design and establishing
effective delivery methods, clarifying learning objectives and defining key takeaways, and developing
clear and practical learning and/or knowledge translation materials. This position works to ensure that
legislation, regulations and child welfare policies and practices are appropriately communicated to
Children\'s Aid Societies through training. The position influences colleagues by working through an
equity and inclusion lens and bringing a keen awareness of the marginalities of communities often
serviced by the Child Welfare sector, to help ensure that equity content is embedded in all facets of the
Practice Transformation content and services. The position will engage with Children\'s Aid Societies and
Indigenous Child and Family Well-Being Agencies and provide knowledge and expertise to facilitate the
work of OACAS departments and support planning and decision making within the organization.

The areas of scope for the Service Analyst, Learning include the spectrum of child welfare service
including after hours, intake and assessment, family service/ongoing, children and young people in care,
youth transitioning from care, resource parents (general foster/non-relative, kinship service and kinship
care), adoption, family visits, lndigenous child welfare, Francophone child welfare, Ontario Practice
Tools (OnLAC, PRIDE, SAFE, Eligibility Spectrum, Interagency Protocol). The ideal candidate has had
exposure to the full continuum, work experience in some and a willingness to explore all to fulsomely
represent the needs and diversity of the sector.

Duties and Responsibilities

• Monitors and analyzes service and policy trends, activities and changes, including legislation,

regulations, policies, and standards related to the child welfare sector and be able to clearly
articulate these using both written and oral communication.

• Serves as a primary source of knowledge on Child Welfare topics that are relevant to curriculum and

the Practice Transformation team; helps to make linkages to other child welfare and related subject
matter experts and works with them to ensure learning solutions address needs.

• Works with Instructional Design and Development Specialists in course design and establishing

effective delivery methods.
Ontario Association of Children\'s Aid Societies 75 Front Street East, Suite 308, Toronto, Ontario, Canada M5E 1V9
Tel. (416) 987-7725 1-800-718-1797 Fax (416) 366-8317 www.oacas.org

• Clarifies learning objectives, assists in defining the key takeaways of learning opportunities, distills

required learning content in such a way that information is easy to understand, seat time is
reduced, and quality is not diminished.

• Contributes to the development of clear, concise, and practical learning and/or knowledge

translation materials (e.g., facilitator speaking notes, eLearning slide and narration content, case
scenarios, discussion questions, transfer of learning exercises and assessment questions) in
collaboration with OACAS Instructional Design and Development Specialists.

• Provides, receives and works with colleagues to act on feedback to improve the quality of learning

content and fill in gaps.

• Influences colleagues and content by working through an equity and inclusion lens and bringing a

keen awareness of the marginalities of communities often serviced by the Child Welfare sector, to
help ensure that equity practice principles are embedded in all facets of the Practice Transformation
content and services.

• Supports members of the Practice Transformation team by building relationships with stakeholders

including Indigenous partners to ensure Indigenous context and history are embedded in all learning
courses, resources and practices.

• Conducts environmental scans; identifies and analyzes emerging issues and their impact and

develops, assesses and recommends possible solutions.

• Analyzes and synthesizes data and information to determine its significance, impact and relevance

to the Ontario child welfare sector and recommends how and to whom it should be communicated.

• Organizes and co-facilitates Community of Practice gatherings and other OACAS Learning facilitator

meetings to foster regular opportunities for facilitators to share and learn from each other and
OACAS.

• Works with OACAS Learning Facilitators and Instructional Design and Development Specialists to co-

facilitate Facilitator Development courses.

• Supports stakeholders such as course facilitators and agency supervisors by providing expert advice

and guidance, mentoring; developing information materials; responding to inquiries; delivering
webinars or other information/training sessions; liaising with networks and committees.

• Facilitates consultations with member agencies, partners and stakeholders; obtains input and

feedback; promotes understanding and cooperation; builds consensus.

• Seeks to understand marginalized voices to ensure that material and content that may have been

historically oppressed can be shared and disseminated with team members.

• Participates in and supports OACAS advisory committees, interagency groups and networks;

represents OACAS at various meetings as appropriate.

• Writes and/or contributes to reports, issue notes, position papers, submissions, training materials

and other documents.

• Prepare and deliver presentations to networks, project teams, individual member agencies and

other stakeholders.

• Perform other duties as assigned.

Qualifications

Education:

• Undergraduate or graduate degree in Social work or related field;
• Minimum 5 years recent experience working in the Ontario child welfare sector; or
• An equivalent combination of education and experience to successfully perform the essential duties

of the job.

Experience:

• Knowledge of the Child, Youth and Family Services Act, 2017, inclusive of Part X and Ontario child

welfare policies, standards, programs, tools and processes.
2 | Ontario Association of Children\'s Aid Societies

• Knowledge, and a commitment to centering, the enshrined rights of children and young persons

under the Child, Youth and Family Services Act, 2017.

• Awareness of the current legacies in child welfare that result in disproportionalities, disparities,

intergenerational trauma, higher rates of human trafficking, self-harm and suicide among
marginalized youth and the intersection of the social determinants of health.

• Experience working with diverse populations through an equity and inclusion lens, and a keen

awareness of the marginalities of communities often serviced by the Child Welfare sector.

• Demonstrated commitment to an anti-oppressive, anti-racism and decolonizing practice.
• Ability to collaborate and develop partnerships with Indigenous agencies and communities to

embed an Indigenous worldview within learning products and a commitment to decolonizing
practice.

• Experience with intake, assessment, investigation, and family services/ongoing services and/ or with

children and youth services, resource families and alternative care providers.

• Passionate about training, designing and facilitating learning opportunities, and demonstrated

willingness to share and coach others; experienced as a trainer/facilitator preferred.

• Knowledge of current adult learning theories, principles, program design strategies, technologies,

trends and best practices applicable to both self-study and instructor-led learning programs or a
willingness to learn.

• Familiarity with various learning delivery models including asynchronous online, virtual classroom,

blended, and in-person classroom.

• Ability to comprehend and provide advice on policies, program frameworks, guidelines and

legislation and a commitment to staying current with emerging issues related to the children, youth
and families that intersect with the child welfare system.

• Superior written communication skills and able to develop clear, concise documents such as reports,

consultation papers, and responses to information requests; and for learning assignments:
demonstrated experience/ability to develop practical learning and/or knowledge translation
materials (e.g., case scenarios, facilitator speaking notes, discussion questions, exercise and
assessment questions)

• Excellent analytical skills and judgment to interpret and assess information and issues; determine

significance, relevance and implications; identify options to address issues; and recommend how, to
whom and in what format information should be distributed.

• Highly organized and ability to work with tight deadlines and deliver on time.
• Excellent facilitation, presentation, oral communication and listening skills to conduct consultations,

focus groups, webinars.

• Strong consulting and problem-solving skills to provide expert assistance, advice and guidance to

internal team members and member agencies.

• Strong interpersonal, collaboration and relationship management skills to interact effectively and

build and nurture effective working relationships with internal colleagues, member agencies,
colleagues in other jurisdictions, partners and stakeholders.

• Strong negotiation skills and ability to foster cooperation, build consensus, gain support and

influence decision making and outcomes.

• Project management skills to lead, develop, plan, implement, monitor and evaluate projects;

contract management skills to manage vendors.

• Proficiency in full suite of Microsoft Office products, and virtual meeting/presentation tools such as

Zoom and Teams.

Assets:

• Bilingual English/French

3 | Ontario Association of Children\'s Aid Societies
APPLY ONLINE at:
By Until Filled.

We thank all candidates for their interest; however only those considered for an interview will be
contacted.

OACAS is committed to building a diverse workforce representative of the communities we serve. We
encourage and are pleased to consider applications from all qualified candidates, without regard to race,
colour, citizenship, religion, sex, marital / family status, sexual orientation, gender identity, aboriginal
status, age or disability.

Accommodation at OACAS
We are committed to a selection process and work environment that is inclusive and barrier free.
Accommodation will be provided in accordance with the Ontario Human Rights Code. Applicants are
required to make any accommodation requests for the application, interview or selection process known
in advance by contacting the Human Resources Department at 416 987-7725. Human Resources will
work together with the hiring committee to arrange reasonable and appropriate accommodation for the
interview or selection process which will enable you to be assessed in a fair and equitable manner.

Ontario Association of Children\'s Aid Societies