Job Description

Western Kia is owned by the Western Group of Companies - a diverse group of locally owned companies in the automotive, construction, and recreation industries. Our employees are our greatest asset, and we believe our employees set us apart from the rest.

Western Kia is looking for a motivated and career-minded Service Advisor

, a key role in our busy dealership. The Service Advisor is responsible for scheduling required and recommended services pertaining to customers' vehicles and will take on the role of front-line customer relations and service representative. This position requires the right person to have an exceptional work ethic with a solid understanding of the value of excellent teamwork.

What You'll Be Doing:

Providing exceptional customer service. Greeting service customers and obtaining customer and vehicle data. Opening and closing work orders. Gathering and interpreting information on vehicle condition from the Service Technicians and communicating this information to customers. Advising customers on the care and the value of maintaining their vehicles in accordance with manufacture's specifications, using KIA maintenance menus. Handling telephone inquiries regarding work in progress, making appointments and returning phone messages promptly. Providing follow-up with customers. Other duties as assigned.

Key Skills We are Looking For:

Experience in the automotive service sector is preferred. Highly organized and able to work in a fast-paced environment. Very detail oriented. Multitasking is essential for this position. Professionalism and strong verbal and written communication skills. Ability to analyze and interpret the needs of clients and offer the appropriate options, solutions, and resolutions required. Strong interpersonal skills to be able to work effectively in a diverse environment.

Requirements:

Fluent in English speaking, reading and writing. Customer service experience of at least two years. Must have driver's license and able to provide an acceptable drivers abstract. Post-secondary education an asset.

We offer competitive wages based on experience with a bonus structure, and an attractive benefits package including health and dental benefits, life insurance, employee and family assistance, an employee RRSP plan, and an employee discount program. Join our team and enjoy working in an inclusive, family-oriented company.