Job Description

About Us:

We are a small and very busy automotive repair business dedicated to delivering high-quality service with a personal touch. We are looking for a motivated

Service Advisor

--someone with real hands-on automotive experience--to join our team and help us continue providing exceptional customer care.

Position Overview:

The Service Advisor will serve as the primary point of contact for customers, ensuring a smooth and professional experience from start to finish. If you enjoy a fast-paced environment, have strong communication skills, and are comfortable using technology (especially text messaging) to communicate with customers, this role may be a great fit.

Key Responsibilities:

Greet customers promptly and professionally, establishing a positive rapport Listen to customer concerns and accurately document vehicle issues Explain recommended services and repairs clearly, ensuring customer understanding Prepare work orders, estimates, and communicate timelines effectively Coordinate with technicians to prioritize and complete repairs efficiently Order parts and track delivery timelines Coordinate appointments and manage shop scheduling Handle cash transactions accurately and process payments securely Prepare and process invoices Follow up with customers post-service to ensure satisfaction Maintain detailed records of service history and customer interactions Support daily shop operations and assist with additional duties as needed Communicate clearly with customers and technicians in a fast-paced environment Use text messaging effectively as a primary communication method

Preferred Qualifications:

In field experience as an automotive service advisor or automotive service technician Proven customer service skills with the ability to communicate technical information clearly Ability to handle cash transactions accurately and responsibly Detail-oriented, organized, and able to multitask under pressure Excellent verbal and written communication skills

Why Join Us:

Work with a friendly, close-knit team Opportunities for growth within a small business environment Your technical background is valued and put to great use

How to Apply:

Please submit your resume and a brief description of your relevant experience. We look forward to hearing from you!

Job Type: Full-time

Pay: $25.00-$35.00 per hour

Expected hours: 40 per week

Benefits:

On-site parking Paid time off
Work Location: In person