At New West Truck Centres, Service Advisors are the link between our customers and the technicians who keep their fleets moving. Your role is essential, and we make sure you feel valued, supported, and equipped to succeed. We work as one team, with everyone pitching in to get the job done right. You will have a clear roadmap of your responsibilities, hands-on training, and access to the latest tools and technology. Our customers count on us to keep them on the road, and you will be the one turning a tough day into a positive experience.
Treated Well
You will work in a culture of respect and teamwork where managers and colleagues support you, listen to your ideas, and help you succeed. Everyone pitches in to keep the team and our customers moving forward.
Trained Well
We offer a structured onboarding process, in-house training, and access to the latest diagnostic tools and technology. You will receive customer service, technical, and system training to ensure you can perform with confidence.
Paid Well
Our total compensation package offers job security, health, dental, EFAP, vision care, and life insurance. The salary range for a Service Advisor is $45,000.00 to $55,000.00 (based on education and experience) with monthly bonus opportunities.
The Role
Under the supervision of the Service Manager, the Service Advisor welcomes customers, gathers vehicle information, and coordinates service and repairs. You will sell maintenance services, organize the work schedule, and maintain strong customer relationships.
The primary shift in Red Deer is
Monday to Friday, 9:00 am to 5:30 pm
. However, coverage flexibility is required, and you may need to work alternative shifts such as
7:00 am to 3:30 pm
or
2:30 pm to 11:00 pm
when covering for colleagues on holidays or sick leave.
This is a fast-paced role that requires strong customer service skills, the ability to de-escalate tense situations, and the initiative to take on other tasks during quieter periods.
Customer Relations - 70% of your time
Greet walk-in customers and ensure they feel welcome
Answer calls and direct to the appropriate person if needed
Book service appointments and confirm them the day before
Act as a liaison between the customer, Service, Parts, and Sales Departments
Obtain and verify VIN, mileage, company, and contact information
Inform customers of promotions and services
Verify payment method before repairs begin
Ensure accurate customer data in the system
Professionally manage and de-escalate customer concerns
Problem Solving and Coordination - 30% of your time
Create and manage service work orders for customers
Organize and track same-day repairs for walk-in customers
Set up and maintain digital job folders with all necessary forms and documents
Check for any recalls or warranty coverage and include that information in the work order
Work with the parts team to make sure all needed parts are available for the job
Process customer payments and close out completed jobs
Help with other tasks and support the team during quieter periods
Education
High School Diploma (Post Secondary Education in a related field is an asset)
Experience
Outstanding customer service skills
Strong conflict resolution and de-escalation skills
Ability to speak English fluently (a second language is an asset)
Industry experience is not required, but preference will be given to those with heavy-duty truck, automotive, or commercial vehicle experience
Must be able to work safely in a high-pressure environment
Professional presentation and communication skills
3 Things to be Successful as a Service Advisor
Customer-first mindset - You genuinely care about solving problems and creating a positive experience for every customer
Collaborative team approach - You work well with others, pitch in where needed, and keep communication open and respectful
Proactive attitude - You take initiative to get things done, anticipate needs, and look for ways to improve the customer experience and team efficiency
Other Details
This description is a summary of responsibilities and is not an exhaustive list. From time to time, you may be asked to take on tasks outside of this description. One thing we never say at New West is, "It's not my job." We welcome all qualified candidates to apply. The diversity of our workforce reflects the communities and customers we serve.
Professional references will be required.
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Job Detail
Job Id
JD2803139
Industry
Not mentioned
Total Positions
1
Job Type:
Full Time
Salary:
Not mentioned
Employment Status
Permanent
Job Location
Red Deer, AB, CA, Canada
Education
Not mentioned
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Beware of fraud agents! do not pay money to get a job
MNCJobz.com will not be responsible for any payment made to a third-party. All Terms of Use are applicable.