Job Description

Service Advisor - Downey Ford Sussex, NB

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Drive your career forward with a dealership that puts people first.


At Downey Ford Sussex, we're more than just a service department -- we're a team driven by customer care, teamwork, and excellence. We're looking for a Service Advisor who thrives in a fast-paced environment, enjoys connecting with people, and takes pride in delivering a top-notch customer experience.



In this role, you'll be the friendly face that welcomes our customers, the trusted advisor who helps them understand their vehicle's needs, and the communicator who keeps them informed every step of the way. You'll also do walk-arounds during check-ins and share clear, informative updates when additional work is recommended.

Why Join Downey Ford Sussex?

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+ Competitive salary plus bonus structure + Group benefits after 3 months + Employer-matched pension plan after 6 months + Employee discounts on parts, service, and vehicle purchases + A high-performance culture that values teamwork and growth + A strong focus on customer experience

Key Responsibilities

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+ Greet customers and collect detailed information about their vehicles + Explain services, costs, and timelines in a transparent way + Open, update, and close accurate work orders + Schedule and manage service appointments + Communicate with customers throughout the service process, including updates on changes or timelines + Coordinate with technicians and the parts department to ensure efficient service delivery + Verify warranty coverage prior to repairs + Conduct quality checks and ensure all work meets safety and customer satisfaction standards + Consistently strive to exceed customer expectations

What We're Looking For

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Education & Experience

+ Valid driver's license with a clean abstract and background check + Experience in similar position, automotive service or a customer-facing role an asset
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Skills & Competencies

+ Strong customer service and troubleshooting abilities + Excellent communication skills, both verbal and written + Proficiency with computers and service systems + Ability to multitask and thrive in a fast-paced environment + Professional, dependable, and team-oriented
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Physical & Working Conditions

+ Ability to lift heavy objects, bend, twist, and stand for extended periods + Work in a dynamic automotive service environment, with exposure to weather conditions

Ready to Launch Your Career?

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If this sounds like your kind of challenge, send us your updated resume--or better yet, drop in and ask for the Operations Manager or General Manager. Let's create something awesome together.


We thank all applicants for their interest. Only those selected for interviews will be contacted.