Job Description

Recognized as the 2019 and 2022

Canadian Automotive Dealers Association (CADA) Laureate Award Winner for Business Innovation

and one of for

Canada's Best Employers

R

ecent Graduates

for 2024,

Destination Toyota Burnaby

is looking for a

Service Advisor

who is looking to take the next step within their career!



Our ideal

Service Advisor

must be organized, detail oriented, provide an exceptional level of service to all of our guests, and open to continuous learning and development within the group.

What we can provide you:

Competitive and above the market compensation rates! Full group health benefits program: extended dental & health, vision care, massage therapy, etc. Comprehensive training and professional development program. An environment that is friendly, respectful, collaborative and ultimately supports your success. Career advancement opportunities!

What

you'll

be doing:

Preparation and completion of Repair Orders in accordance with Manufacturer and Company guidelines, policies, and procedures. Clear and accurate documentation of specific customer concerns and requests for repairs or maintenance. Following up with customers as necessary for inquiries, estimates, quotes, and providing regular progress updates. Recommending scheduled repairs and maintenance services as necessary. Liaising with technicians to confirm status of repairs. Consistent and timely ongoing customer communication Handle client concerns / misunderstandings with a polite, courteous, and professional manner. Maintain a clean, tidy, efficient, professional and presentable work station. Serve clients efficiently to ensure client expectations are met or exceeded. Remain up to date on all Toyota University training courses as required Provide a customer experience in alignment with Company and Manufacturer standards and guidelines.

What we need from you:

Three years prior experience in a Service Advisor role, or similar, is

required

Prior history with Toyota is considered an asset Prior experience with CDK and X-Time is considered an asset Automotive knowledge required for effective customer communication Superior customer service abilities in a large fast paced environment Demonstrated ability to provide consistently excellent customer satisfaction Excellent English verbal and written communication skills. Driven to succeed, self-starter, with a strong work ethic. Strong computer skills (including MS Office/Google suite).

Valid BC Driver's License, with a clean driver's abstract.

If this sounds like you submit your resume to our human resources team today.

Destination Auto Group is an equal opportunity employer.