Job Description

Duree de l'emploi: Permanent Langue de travail: Anglais Heures de travail: 40 hours per week Education: Experience:

Education

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Secondary (high) school graduation certificate

Work setting

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Rural area Relocation costs not covered by employer Willing to relocate Private sector

Tasks

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Answer written and oral inquiries Address customers' complaints or concerns Answer inquiries and provide information to customers Arrange for billing for services Arrange for refunds and credits Explain the type and cost of services offered Issue receipts and other forms Maintain records and statistics Obtain and examine all relevant information to assess client feedback, enquiries and complaints in the delivery of meaningful information and services. Receive and log complaints Receive payments Explain procedures, risks and benefits to clients Answer clients' inquiries and provide information Consult with clients after sale to provide ongoing support

Computer and technology knowledge

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Database software Internet MS Excel MS Outlook MS Windows MS Word MS Office Spreadsheet Google Drive Electronic mail

Transportation/travel information

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Own transportation Own vehicle Valid driver's licence

Work conditions and physical capabilities

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Attention to detail Fast-paced environment Tight deadlines Work under pressure

Personal suitability

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Punctuality Client focus Efficient interpersonal skills Excellent oral communication Excellent written communication Flexibility Organized Reliability Team player Initiative Judgement Ability to multitask Dependability Honesty Quick learner

Screening questions

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Are you currently legally able to work in Canada? Are you willing to relocate for this position? Do you currently reside in proximity to the advertised location? Do you have previous experience in this field of employment?

Experience

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1 year to less than 2 years

Health benefits

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Dental plan Disability benefits Health care plan Paramedical services coverage

Financial benefits

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Life insurance

Long term benefits

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Long-term care insurance Maternity and parental benefits

Other benefits

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Free parking available * Learning/training paid by employer