Job Description

Work Term: Permanent Work Language: Bilingual Hours: 40 to 44 hours per week Education: Secondary (high) school graduation certificate Experience: Experience an asset or equivalent experience

Work setting

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Rural area Urban area

Tasks

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Address customers' complaints or concerns Answer inquiries and provide information to customers Arrange for billing for services Arrange for refunds and credits Explain the type and cost of services offered Issue receipts and other forms Maintain records and statistics Obtain and examine all relevant information to assess client feedback, enquiries and complaints in the delivery of meaningful information and services. Receive and log complaints Receive credit and employment applications Receive payments Sell merchandise

Computer and technology knowledge

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Database software Internet MS Excel MS Outlook MS Windows MS Word Accounting software

Security and safety

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Criminal record check Driver's validity licence check Driving record check (abstract)

Transportation/travel information

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Own transportation Valid driver's licence Willing to travel Willing to travel overnight Travel expenses paid by employer

Work conditions and physical capabilities

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Attention to detail Fast-paced environment Overtime required Tight deadlines Work under pressure Repetitive tasks Standing for extended periods Walking 20/20 vision

Screening questions

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Are you available for the advertised start date? Are you currently legally able to work in Canada? Do you currently reside in proximity to the advertised location? Do you have previous experience in this field of employment? What is the highest level of study you have completed? What is your current field of study? What is your current level of study?

Health benefits

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Dental plan Disability benefits Health care plan Vision care benefits

Financial benefits

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Group insurance benefits Life insurance Pension plan

Other benefits

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* Other benefits