Job Description

Spartan Controls18 days ago
Whitecourt, Alberta
Mid Level
temporary###

About the role

Spartan Controls is an employee-owned company and leading provider of data management, industrial automation, valves, measurement and control solutions for process industries in Western Canada and beyond. We are dedicated to providing exceptional sales, support and service experiences for our diverse customer base in industries such as mining, power, oil & gas, municipal, pulp & paper, and chemical.



Spartan is committed to creating a sustainable modern world with innovative automation. Our focus is Customer Outcomes. By leveraging applied automation we assist customers improving their Safety, Reliability, Operations and Productivity.



Our employee ownership model creates a unique culture of community, creativity, entrepreneurship, and a place to build your career. Spartan Controls provides an environment that not only encourages you to do your best, but also empowers you to do what it takes to create a solution, address a need, or respond to an issue.

Summary

We are currently recruiting a

Service Advisor

for our Whitecourt Regional Office for a

temporary work term of 6 months

. This position will be focused on our valve service and repair business. The selected candidate will be tasked with supporting a variety of customers in our territory with day-to-day and shutdown work at the depot and mobile unit. This includes scheduling, quoting, invoicing and general coordination. The successful candidate will report to the Regional Service Manager in Whitecourt.

Role And Responsibilities

Handling service request calls from customers Advising customers on proper requirements for servicing products Assisting customers with determining service levels and scope of work Interfacing regularly with the Spartan Pressure Management production and service shop Interface with Sales group for customer support Quoting, entering and fulfilling orders for customers on services provided Placing orders with our factory and vendors Basic, long delivery, expediting Data entry and tracking Repair status updates and reports Booking mobile service work Reviewing field service requirements (travel, safety, accommodation) Assisting with shipping and receiving duties Extra work hours typically required during Spring & Fall shutdown seasons

Qualifications And Skills

SAP experience would be considered an asset Post-Secondary education would be an asset, especially relating to instrumentation or mechanics Previous valve service and related experience would be considered an asset Proven customer service skills Good decision making and multitasking skills Highly organized and attention-to-detail are a must Team oriented, but ability to work independently Comprehensive computer skills

Spartan recognizes that there are many ways in which candidates develop knowledge, abilities, and competencies throughout their careers. We encourage applications from candidates with a variety of backgrounds and we do consider qualifications and competencies that are equivalent to those specifically mentioned above.



Close Date: Sunday September 14, 2025 (11:59 pm MST)



IND123



Requisition ID: 1580

###

About

Spartan Controls

Automation Machinery Manufacturing
1001-5000
Spartan Controls is the leading provider of industrial automation, valves, measurement and process control technology and solutions in Western Canada. For over 60 years, Spartan has provided customers with high performance automation solutions, industry expertise, lifecycle support, and technical training - delivering value our customers want. Our automation solutions are used in all process industries including oil and gas, oil sands, mining, pulp and paper, power, pipeline, and municipal. With our expert resources living and working in 14 communities across Western Canada, we are dedicated to providing exceptional customer experiences where expertise and collaboration come together.



We are a Canadian, employee-owned company with project experience spanning multiple industries. Our single point of contact reduces cost, improves the customer experience and allows us to quickly apply solutions and services to meet our customer's automation challenges head-on.



Our strategic partnership with Emerson and other leading solution providers empowers us to connect our customers with world-class technology, exceptional technical expertise, and comprehensive lifecycle services. As an Emerson Impact Partner, we serve as the local, dedicated point of contact for sales, service, and applied engineering for Emerson's automation solutions business.



What sets us apart is our unique employee ownership model, which fosters a culture of stability and continuity. This model enables us to retain our intellectual capital and uphold a highly skilled and competent workforce. At Spartan Controls, our team members are driven by a customer-focused and entrepreneurial spirit. They have invested in their skills, training, and development to ensure that they deliver the utmost level of service. Within our organization, those who thrive exhibit a strong team-oriented mindset and a dedicated work ethic, consistently going above and beyond to exceed customer expectations.