Job Description

Source Atlantic is currently seeking a detail-oriented and customer-focused

Service Administrator

to join our team in

Tracy, NB

. This role plays a key part in delivering exceptional service support by coordinating and scheduling valve service work, ensuring customer requirements are met with efficiency and professionalism. As a central support to the Service Team, the Administrator works closely with field technicians, providing them with the tools, information, and resources needed to deliver outstanding service. This is a collaborative role that requires strong organizational skills, proactive communication, and a commitment to customer satisfaction.

Responsibilities:

Provide courteous, accurate and prompt customer service, to ensure customer satisfaction and support of field service technicians Work with industrial service team to maintain and monitor customer preventative maintenance schedules Work closely with suppliers to order parts, track shipments, and ensure pricing and deliveries are met as to not cause customer disruption Size new and replacement valves to customer requirements, working with supplier portals and sizing programs. Product specific training will be provided. Maintain desired inventory levels needed for upcoming jobs Estimating on-site and in-shop service work Management and completion of all associated service-related documentation, including the preparation of quotes, technical traveller packages, service orders, purchase orders, inspection and test reports, shipping, invoicing, and docman Perform parts inspection and assemble parts kits for service technicians Perform data entry as required to support service team Process warranty claims from start to finish, until RMA/Credits/Debits are received

Qualifications:

Post-secondary education in Business Administration or relevant work experience Strong time management skills with the ability to prioritize effectively High attention to detail oriented and excellent organizational skills Comfortable working under deadlines and responding to urgent requests Ability to multitask and adapt quickly to changing priorities Solid problem-solving skills Capable of working independently and be self-driven Proficient in Microsoft Office products and familiar with ERP systems Technical aptitude is an asset. Related experience working in a fast-paced service environment is an asset.
In return for the above, we are offering a permanent position on an established team in a great working environment.

All full-time positions offer a Comprehensive Benefits Package, including:

Competitive Pay Scale Flexible Health, Drug and Dental Plan Matching Contribution Retirement Savings Plan Life and Disability Insurance Options Confidential Employee Assistance Program Service Awards Program Enhanced Vacation Entitlement Physical Fitness Refund Plan
If you are interested in this opportunity, please submit your resume by clicking "Apply Online Now".

We thank all applicants for their interest, however, only those candidates who will be moving on in the interview process will be contacted.

Job Type: Full-time

Expected hours: 40 per week

Benefits:

Dental care Employee assistance program Life insurance On-site parking Paid time off RRSP match Vision care Wellness program
Education:

AEC / DEP or Skilled Trade Certificate (preferred)
Experience:

Mechanical knowledge: 1 year (preferred)
Licence/Certification:

Driving Licence (required)
Location:

Tracyville, NB (required)
Work Location: In person