Job Description

Service Account Manager Quebec and Maritime
At ABB, we are dedicated to addressing global challenges. Our core values: care, courage, curiosity, and collaboration - combined with a focus on diversity, inclusion, and equal opportunities - are key drivers in our aim to empower everyone to create sustainable solutions. Write the next chapter of your ABB story.
This position reports to
Local Division Manager
Your role and responsibilities
Reporting to the Service Sales manager, develops, implements, and manages the account strategy for local / strategic account(s) focused on share of wallet growth, profitability, and customer satisfaction. Also, coordinates the sales activities and manages resolution of specific customer problems. You will join a passioned team with energy, customer focus driven and with a high-speed environment of operations. The account manager will be responsible for the Quebec and Maritime territory. Understands the key drivers of the relevant customers business and their business environment and accordingly interprets the impact and opportunity for ABB for drives and motors services. Defines and proposes sales targets for the account and ensures those are achieved with a structured follow-up process across divisions and countries. Sells products/solutions/services to customers with the focus on volume, mix, and profitability targets representing the whole ABB group. Creates added value for both the customer and ABB by ensuring a coordinated sales approach (e.g., frame agreements, AVL related actions. Drives the application of standardized Marketing and Sales (M&S) processes and tools (Salesforce, account plans, AVLs etc.) for the account. Leads the development and implementation of the account plan and SoW growth actions. Monitors competitors activity with the account and ensures that appropriate response strategies are formulated and implemented.
Qualifications for the role

• 5 years of experience in service drives and motors sales in Quebec and Maritime market or relevant experience.
• Bachelors degree in mechanical engineering or electrical engineering or equivalent in other relevant field
• Strong Health and Safety culture.
• Communication: Excellent verbal and written communication skills.
• Customer Focus: Strong customer service orientation and ability to build relationships with a mindset of collaboration.
• Good knowledge of the service and aftermarket industry.
• Problem-Solving: Ability to identify and resolve issues effectively.
• Knowledge and experience of Salesforce or other CRM platforms.
• Analytical Skills: Ability to analyze data and make informed decisions.

Benefits

• Retirement plan
• Accident insurance
• Healthcare plan
• Wellbeing program

More about us
We look forward to receiving your application. If you want to discover more about ABB, take another look at our website www.abb.com. For the ninth consecutive year, ABB Canada has been recognized as one of Canada's Best Employers by Forbes magazine. Consistently ranked as one of Canada's Top 100 Employers, Montreal's Best Employers, Canada's Best Employers for Young People, Canada's Greenest Employers and a long-time recipient of the Women in Governance Parity Certification, ABB's culture and commitment is to provide a caring workplace where everyone collaborates, feels valued, respected, included and supported. Also committed to ensuring that all policies and practices respect the Employment Equity Program, we aim for our workforce to be truly representative of the four designated groups; women, aboriginal people, members of visible minorities, and/or persons with disabilities. ABB will provide reasonable accommodation to the applicant with disabilities and encourage applicants to self-identify in the application process. ABB's Military Reservist Policy offers Canada's Reserve Force members the flexibility to undergo military training and activities while maintaining job security, seniority, pay, benefits, and privileges as ABB employees, including up to 15 paid working days per year for training, as well as extended leave for operations both in Canada and abroad, ensuring seamless career integration with our nation's defense forces.