Job Description

Job

Seeking a unique individual to consistently provide exceptional customer service to our new and existing clients to support our promise of Boat Insurance Made Easy!

We are hiring for the following shift:

12:00pm to 8:00pm. - eligible shift premium 10%

Key Duties and Responsibilities

Sales

Sell policies to new and existing clients in accordance with approved processes Address all inquiries from prospective clients in a professional and knowledgeable manner Obtain all necessary details in order to properly rate the risk Provide certificates of insurance to clients, dealers, and finance companies as requested

Customer Service

Identify, address and resolve client inquiries and problems in a timely and professional manner Review policies and report claims Proactively communicate with clients regarding payment, gather required information, explain coverage changes and limitations Obtain underwriting approval when needed

Processing

Process renewals, new business, endorsements, cancellations, reinstatements in the appropriate systems in accordance with approved processes Handle incoming paperwork and client requests in accordance with service level agreements Maintain database of client information

Email & Voicemail

Respond to clients in a timely and professional manner Follow up on outstanding documentation Secure customer testimonials

Other projects

Projects as assigned by the management team Attend courses to further work related education and complete job related self-development

What you'll need

Education

Post-secondary level education RIBO license (or willingness to obtain)

Communication

excellent communication skills with clients and Company employees communication with all employees and managers

Computer Skills

MS Office applications In-house policy management systems Company/Insurer management systems

Key Knowledge, Skills and Abilities

Team player Effective listening Positive attitude Multi-tasking Organization/Time management Problem solving

Working Conditions

Office environment

Competencies

Organizational Commitment

Acts to support the company's mission and goals. Puts the needs and goals of the company before one's own needs.

Industry Awareness

Remains constantly aware of changes in the insurance and marine industries, and uses this awareness to help the company evolve to work effectively in changing times.

Teamwork

Works effectively and efficiently in a team environment. Encourages others to see the value of teamwork, and supports group decisions even if they differ from one's own point of view.

Relationship Management

Develops and maintains positive working relationships with all employees. Demonstrates respect towards others and actively builds trust to promote a confident and effective team.

Inclusion and equal opportunity employment:

McLean & Dickey Ltd. provides a workplace environment that respects the differences of all individuals, giving every employee the opportunity to be heard, and in conjunction, obtaining better outcomes for everyone.

We welcome and encourage applications from people with disabilities. Accommodations are available upon request for candidates taking part in all aspects of the selection process. If you require accommodation because of a disability, please advise the HR representative, who will consult with you to determine an appropriate accommodation.

Job Type: Full-time

Pay: $46,000.00-$51,500.00 per year

Benefits:

Company events Company pension Dental care Extended health care Life insurance On-site parking Vision care
Ability to commute/relocate:

Orillia, ON L3V 1R1: reliably commute or plan to relocate before starting work (required)
Work Location: In person

Application deadline: 2025-10-03