Job Description

About Four Seasons:Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.About the location: The vibrant new centrepiece of the city\'s Golden Square Mile. Chic and sleekly modern, Four Seasons Hotel Montreal forms the vibrant new epicentre of the Golden Square Mile. Dine at our stellar restaurants and shop at the luxurious Holt Renfrew Ogilvy. In this world capital of style and culture, Four Seasons savoir faire helps shine a fresh light on the city.Serveur(euse), Restaurant Marcus & Lounge (Temps partiel)D\xc3\xa9partement : Restaurant Marcus & LoungeSe rapporte \xc3\xa0 : Assistants responsables de la restaurationStatut : Temps partielTaux horaire : 18,97 $

• En raison des lois locales, nous consid\xc3\xa9rerons prioritairement les candidats l\xe2\x80\x99autorisation de travailler au Canada, et s\xe2\x80\x99exprimant parfaitement en fran\xc3\xa7ais et en anglais, \xc3\xa0 l\xe2\x80\x99oral et \xc3\xa0 l\xe2\x80\x99\xc3\xa9crit.

Le Four Seasons H\xc3\xb4tel Montr\xc3\xa9al est \xc3\xa0 la recherche d\xe2\x80\x99une personne qui partage notre passion pour l\xe2\x80\x99excellence et cherche \xc3\xa0 cr\xc3\xa9er une exp\xc3\xa9rience m\xc3\xa9morable pour nos employ\xc3\xa9s et nos invit\xc3\xa9s. Nous recherchons une personne qui a une solide \xc3\xa9thique de travail, un haut niveau d\xe2\x80\x99int\xc3\xa9grit\xc3\xa9, un souci de qualit\xc3\xa9, une sensibilit\xc3\xa9 culturelle et un sens du service client.R\xc3\xa9sum\xc3\xa9 du posteIl/Elle doit \xc3\xaatre passionn\xc3\xa9(e) par le service et faire preuve d\xe2\x80\x99un esprit d\xe2\x80\x99\xc3\xa9quipe. Nous recherchons une personnalit\xc3\xa9 raffin\xc3\xa9e, \xc3\xa9l\xc3\xa9gante et chaleureuse pour maintenir la solide r\xc3\xa9putation du restaurant. A ce poste, il/elle devra d\xc3\xa9velopper une relation empathique et pleine de bonne volont\xc3\xa9 avec les clients et coll\xc3\xa8gues de travail, le tout accompagn\xc3\xa9 d\xe2\x80\x99excellentes qualit\xc3\xa9s organisationnelles.Principales responsabilit\xc3\xa9sOffrir aux clients du restaurant un service distingu\xc3\xa9 et agr\xc3\xa9able conform\xc3\xa9ment aux normes Four Seasons ;Anticiper les besoins des clients ;Effectuer autant le service d\xe2\x80\x99ouverture que de fermeture du restaurant et savoir dresser les tables selon les standards requis ;D\xc3\xa9barrasser et stocker le linge, la porcelaine, l\xe2\x80\x99argenterie, la verrerie, les boissons et la nourriture ;D\xc3\xa9placer les chaises ou les tables rapidement en cas de changement de disposition de tables et couverts ;Servir les plats en expliquant leur contenu ;Servir l\xe2\x80\x99eau, le pain et le beurre pendant le repas ;Servir le caf\xc3\xa9 et th\xc3\xa9 ;Satisfaire toute demande suivant les crit\xc3\xa8res de qualit\xc3\xa9 Four Seasons;S\xe2\x80\x99assurer de la satisfaction du client et prendre en main tout probl\xc3\xa8me qui pourrait survenir notamment en informant un superviseur au besoins ;Servir au restaurant, aux chambres ou aux banquets en p\xc3\xa9riode tr\xc3\xa8s achaland\xc3\xa9e ;Rapporter tout incident mineur ou important au superviseur ;R\xc3\xa9agir calmement face \xc3\xa0 une situation d\xe2\x80\x99urgence au sein de l\xe2\x80\x99h\xc3\xb4tel ;Respecter et manipuler avec soin le mat\xc3\xa9riel co\xc3\xbbteux mis \xc3\xa0 disposition du restaurant ;Savoir servir les boissons et avoir une forte connaissance de la carte des vins ;Travailler \xc3\xa9troitement avec le Sommelier pour assurer une rotation des produits de vins ;Avoir une compr\xc3\xa9hension d\xc3\xa9taill\xc3\xa9e de tous les menus ;Savoir utiliser le syst\xc3\xa8me informatique de l\'h\xc3\xb4tel (Micros), pour la facturation des produits, pour l\xe2\x80\x99impression des factures et pour solder dans le bon syst\xc3\xa8me de paiement ;Venir en aide au commis pour porter les plateaux , d\xc3\xa9barrasser et redresser les tables lors des p\xc3\xa9riodes achaland\xc3\xa9es ;Savoir pr\xc3\xa9senter les diff\xc3\xa9rentes cartes et chaque menu en conseillant les clients suivant les suggestions du Chef ;Ex\xc3\xa9cuter toutes autres t\xc3\xa2ches ou projets assign\xc3\xa9s par la Direction de l\xe2\x80\x99h\xc3\xb4tel ou du Restaurant.Qualifications et comp\xc3\xa9tences souhait\xc3\xa9esAvoir une excellente r\xc3\xa9sistance au stress et le g\xc3\xa9rer de mani\xc3\xa8re positive et efficace ;\xc3\x8atre \xc3\xa0 l\xe2\x80\x99aise dans un environnement \xc3\xa0 cadence rapide ;1-2 ann\xc3\xa9es d\xe2\x80\x99exp\xc3\xa9rience dans un poste similaire, id\xc3\xa9alement dans un milieu h\xc3\xb4telier de luxe ;Fortes aptitudes de communication en fran\xc3\xa7ais et en anglais ;Des affinit\xc3\xa9s pour le service \xc3\xa0 la client\xc3\xa8le ;Bonnes aptitudes interpersonnelles puisque ce poste implique un contact constant avec la client\xc3\xa8le ;\xc3\x8atre debout/marcher pendant de longues p\xc3\xa9riodes tout au long de la journ\xc3\xa9e ;Soulever des charges jusqu\xe2\x80\x99\xc3\xa0 13kg ;Travailler des horaires atypiques et \xc3\xaatre disponible les jours, soirs, nuits, fin de semaines et f\xc3\xa9ri\xc3\xa9s ;Le candidat id\xc3\xa9al aura des connaissances solides en nourriture et boissons, une attention marqu\xc3\xa9e pour les d\xc3\xa9tails et la capacit\xc3\xa9 \xc3\xa0 effectuer plusieurs t\xc3\xa2ches.Avantages pour vousRepas gratuit par quart de travail dans la salle \xc3\xa0 manger de nos employ\xc3\xa9s (Caf\xc3\xa9 1440);Opportunit\xc3\xa9s de formation, de d\xc3\xa9veloppement et de mobilit\xc3\xa9;Programme de voyage des employ\xc3\xa9s, y compris les s\xc3\xa9jours gratuits au Four Seasons dans le monde (selon la dur\xc3\xa9e du service et sous r\xc3\xa9serve de disponibilit\xc3\xa9);Et plus !La liste des t\xc3\xa2ches pr\xc3\xa9cis\xc3\xa9es ci-dessus n\xe2\x80\x99est pas exhaustive, votre fonction supposera une adaptation constante \xc3\xa0 des situations de forte activit\xc3\xa9 et de gestion sp\xc3\xa9cifique de relations clients.Notre organisation est un employeur sensibilis\xc3\xa9 envers l\xe2\x80\x99\xc3\xa9quit\xc3\xa9 professionnelle et qui s\'engage \xc3\xa0 recruter une main-d\'\xc5\x93uvre diversifi\xc3\xa9e et \xc3\xa0 maintenir une culture inclusive. L\xe2\x80\x99usage du masculin n\xe2\x80\x99est utilis\xc3\xa9 qu\xe2\x80\x99aux fins d\xe2\x80\x99all\xc3\xa9ger le texte. Nous ne discriminons pas en fonction du genre, de l\'appartenance ethnique, de la religion, de l\'orientation sexuelle, de l\'\xc3\xa2ge, du handicap ou de toute autre base prot\xc3\xa9g\xc3\xa9e par les lois provinciales ou f\xc3\xa9d\xc3\xa9rales.Server, MARCUS Restaurant & Lounge (Part-time)Department: MARCUS Restaurant & LoungeReports to: Assistant Food and Beverage ManagersStatus: Part-timeHourly Rate: $18.97*Due to local laws, we will consider candidates who are authorized to work in Canada and are fluent in English and French, both spoken and written.The Four Seasons Hotel Montreal is looking for someone who shares our passion for excellence and seeks to create a memorable experience for our employees and guests. We are looking for a person who has a strong work ethic, a high level of integrity, a concern for quality, a cultural sensitivity and a sense of customer service.Job SummaryWe are looking for a Server who is passionate about service and demonstrates a strong team spirit. A refined, elegant and welcoming demeanor is required to maintain the solid reputation of the restaurant. This person should be able to show empathy and goodwill with all guests and colleagues as well as demonstrate excellent organizational skills.Core ResponsibilitiesOffer restaurant guests a unique and pleasant service in accordance with Four Seasons standards;Anticipate guest needs;Perform all necessary opening and closing tasks in the restaurant and set up tables as per required standards;Remove and stock all tableware, porcelain, silverware, glassware, beverages and food;Quickly move tables and chairs in the event of a last minute change of table and utensil set-up;Serve plates whilst being able to explain their content;Serve water, bread and butter during the meal period;Serve coffee and tea; satisfy all requests while adhering to Four Seasons quality standards;Ensure client satisfaction and take ownership of any problems that may arise, inform a supervisor when necessary;Ability to serve at the restaurant, for room service and banquets during very busy periods;Report all minor or major incidents to the supervisor;React calmly to all emergency situations that arise in the hotel;Carefully and respectfully manipulate expensive equipment at the restaurant;Extensive knowledge of how to serve wine and the wine menu;Work closely with the Sommelier to ensure proper rotation of all wine products;Have detailed knowledge of all restaurant menus;Ability to use the hotel\xe2\x80\x99s computer system (micros) for product billing, printing invoices and to close payments in the correct payment system;Help assistant servers to carry trays as well as clear and set tables in very busy periods;Properly present the different menus and wine lists by offering guests suggestions based on the Chef\xe2\x80\x99s recommendations;Perform all other tasks or projects assigned by hotel management;Desired Qualifications and Skills1 \xe2\x80\x93 2 years\xe2\x80\x99 experience in the same role, ideally in a luxury hotel environment;Strong command of the French and English languages;An affinity for guest service;Good interpersonal skills. This position involves a large volume of guest contact and excellent communication skills are required;Basic bartending and cocktail knowledge;Move about facility and stand for long periods of time;The ability to carry up to 30lbs (13kg);A flexible schedule with the ability to work all shifts: days, nights, weekends and holidays;The ideal candidate will also have solid food and wine knowledge, a strong attention to detail and the ability to multitask;What\'s in it for you?Complimentary meal per shift in our employee dining room (Caf\xc3\xa9 1440);Excellent training and development program;Employee Travel Program, including complimentary stays at Four Seasons globally (by length of service and subject to availability);And more!The list of tasks specified above is not exhaustive, the function will require a constant adaptation to situations of high activity and specific management of customer relations.*Our organization is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. We do not discriminate on the basis of gender, ethnicity, religion, sexual orientation, age, disability or any other basis protected under provincial or federal laws.

Four Seasons Hotels