Job Description

The Server manages the guest's dining experience at

Wafflato Cafe & Lounge

from start to finish. This role is essential for delivering warm, attentive service that ensures guest satisfaction. By being knowledgeable, efficient, and professional, you contribute directly to a positive and memorable dining experience for every guest.

Duties and Responsibilities

Guest Service and Engagement

? Provide exemplary, guest-focused service, building rapport to ensure guest satisfaction.

? Master the menu, including preparation methods, ingredients, allergens, and daily features to confidently answer all guest inquiries.

? Proactively address guest concerns and queries, escalating to management when necessary.

? Assist guests with phone inquiries regarding products, events, and reservations.

Dining Room Operations

? Accurately take and place food and beverage orders using the POS system, adhering to all company standards.

? Efficiently deliver food and beverages to guests.

? Handle guest payments accurately and securely, following all cash handling policies.

? Maintain impeccable cleanliness and organization of all dining areas, tables, service stations, and washrooms.

? Prepare service items to ensure smooth operations, including:

? Polishing glassware and silverware.

? Restocking bar items and side stations.

? Replenishing beverages and condiments.

Teamwork and Professional Conduct ? Communicate clearly and respectfully with teammates.

? Actively participate in team meetings and training seminars.

? Adhere to the highest standards of personal hygiene and dress code.

? Perform other duties as assigned or required.

Job Types: Full-time, Part-time, Casual, Internship / Co-op
Contract length: 6 months

Pay: $15.00-$19.56 per hour

Expected hours: No less than 16 per week

Benefits:

Store discount
Work Location: In person