Job Description

We love our team so much! Gladstone is a family run business.

The position of Front of House Server at Gladstone Brewing Co. is an important one, as you are one of the main faces of the brewery. Whether you're filling a growler, serving one of our delicious in-house burgers, or educating people about the difference between Belgian ales, European lagers, and West Coast hop-forward styles - you know people want our food and beer and you're going to help get it to them. From our humble home-brewing beginnings in a garage on Gladstone Avenue in Victoria, BC, Gladstone Brewing Company has since been established as a mainstay of the Comox Valley - a hub of activity, collaboration, and community. Now with many brews under our belts (and a few awards to show for them!), we feel like we are still just beginning with new ideas constantly in development. We want team mates who want to share their skills to drive us forward. We enjoy supporting each other, sharing our beer (and story) with the public and getting the job done every day.

IMPORTANT - please submit the results of your Myers-Briggs Personality test (not to be confused with Enneagram), along with your cover letter and resume.

You are:
Outgoing, and a master of quick, genuine interactions with people

Passionate about quality food and beverage service

Energetic and fun to be around

Detail-oriented, organized, efficient and self-motivated

Able to convey your passion for craft beer and get others excited about it

Able to anticipate and support your teammate's needs

A strong communicator

Job Details:

Serving wage at current provincial standard with inclusion in tip pool

Roles and Responsibilities:

Sets a high level of service and professionalism for patrons and co-workers

Excellent knowledge of the brewery's product as well as our secondary options

Ability to describe different styles of beers to customers

Taking food orders, effectively communicating with the kitchen, delivering food with speed and accuracy, and ensuring high quality service for our patrons.

Knowledge of out-of-house options (cider, wine, etc) that is served in-house.

Present yourself in a casual but professional manner in accordance with Gladstone Brewing Co. company policy

Responsible for following the cleaning, set up, and tear down routine / checklists for the tasting lounge and patio

Making note of any damage or maintenance issues that involve the patio area, tasting lounge, and washrooms and reporting to supervisors

Being able to foresee, prepare and handle multiple different scenarios

Setting up serving area that is appropriate for the weather

Restricting entry of patrons if capacity has been reached

Extinguishing heated situations and banning of patrons

Filing nightly log and situation reports

Minor lifting required when transporting / restocking kegs and cooler beverages.

Required Skills and Qualifications:

Serving It Right Certificate

3 years prior experience in service industry

Experience dealing with craft beer is an asset, but not a requirement for the right candidate

Cicerone certification considered a strong asset

Please apply electronically with resume IN EMAIL BODY and coverletter.

Job Types: Part-time, Casual

Pay: $30.00-$37.00 per hour

Benefits:

Casual dress Company events Dental care Discounted or free food Extended health care On-site parking
Experience:

serving: 4 years (preferred)
Licence/Certification:

Smart Serve (required)
Work Location: In person