Job Description

Overview:

As the latest jewel in the renowned Hard Rock crown, this exceptional venue is set to redefine entertainment and hospitality in Canada's capital city.
Boasting a prime location, Hard Rock Hotel & Casino Ottawa will be a stunning fusion of contemporary style and timeless rock 'n' roll flair. The moment you step inside, you'll be transported into a world of music, memorabilia and non-stop excitement.
Are you ready to experience the ultimate rock star treatment in the heart of Ottawa? Let the countdown begin!
Responsibilities:
Creates an atmosphere that induces guests to make Hard Rock Hotel & Casino Ottawa their choice for gaming entertainment; responsible for actively building and retaining guest relations and acts as a mentor to team members in order to provide superior guest service. Greet each guest and provide superior guest service at for all company Food and Beverage operations. Must maintain pleasant and courteous attitude. Complete all opening and closing duties. Assist bussers in the setting of tables with clean dishes, glasses, and flatware in accordance with approved guest service procedures. Presents menu to guest, suggesting courses, appropriate drinks, and answering questions regarding food preparation. Offer drinks and take food and beverage order. Have basic knowledge of all house and call liquor. Serves meals to patrons according to established rules or etiquette, working in a family or formal setting. Check for quality after each course. Refill all drinks when needed. Maintain clean ashtrays. Buss tables as needed. Remove all dirty dishes and glassware from the guest's tables during and after each course. Totals bill, presents check, collects settlement, and takes payment to cashier. Assist bussers in the clearing of tables and dirty dishes, glasses and flatware in accordance with approved guest service procedures. Transport dish cart to and from service station/steward's station. Stock server stations with all necessary items. Assist bussers in maintaining the general cleanliness all public areas, including carpeted and tiled floors, furniture, and waitress stations. Re-supplying provisions on guest tables, all venue areas and waitress stations, including backup glasses, silverware, and dishes. Check out with supervisor before leaving at the end of your shift.

Qualifications:

Must be at least 19yrs of age Minimum of 1-year previous restuarant serving experience Safe Food Handling certificate

Physical Demands:

Ability to stand and sit for extended periods of time. Ability to walk distances. The employee must frequently lift/push/pull and/or move up to 50 pounds.

Working Conditions:

Duties and responsibilities are typically performed in a highly regulated and controlled environment, but there will be times where you will need to be on the Casino Floor to complete job functions as outlined or pass through this area. On the Casino Floor, you may be exposed to casino-related environmental factors including, but not limited to, excessive noise.

Closing

Hard Rock Ottawa values diversity and is an equal opportunity employer. We are committed to providing employment accommodation in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act.
If you require accommodation to apply or if selected to participate in an assessment process, please advise Human Resources. We thank all candidates for their interest, however, only those being considered for an interview will be contacted.
Additional Details:
Hard Rock International is an equal opportunity employer. We live our motto LOVE ALL - SERVE ALL, and strive to foster an inclusive workplace culture for every team member. We are committed to providing employment accommodation in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act. Please contact Human Resources at hrnotify@hrcottawa.com if you require accommodation at any time throughout the hire process.