Job Description

Company DescriptionRecognized as the #2 Best Canadian Hotel in Travel + Leisure's 2024 World's Best Awards, Fairmont Empress is located in Victoria, BC, overlooking the city's sparkling Inner Harbour. A Forbes recommended and MICHELIN key hotel that offers 431 beautifully appointed guest rooms and suites, Willow Stream Spa with signature West Coast experiences, and Q at the Empress featuring Pacific Northwest cuisine, an award-winning wine list, and regionally focused cocktail culture. World-famous Tea at the Empress is served in the Lobby Lounge with stunning harbour views.The magnificent property completed a $60+ million restoration in 2017 that celebrated its proud history while moving the hotel into a new era of modern luxury and transforming the iconic property into a must-visit destination. In 2023, the property introduced a revamped Fairmont Gold Experience, including a major renovation to the Fairmont Gold floor. 88 Fairmont Gold rooms and a newly renovated lounge are ready to accommodate guests. Located on Vancouver Island, Canada's Castle on the Coast is the ideal starting point to explore British Columbia's stunning natural and expansive beauty. Historic Hotels Worldwide recognizes the property's prestigious grounds as the Top 25 Most Magnificent Gardens in the World.What you will be doing:

• Assist guests regarding menu items in an informative and helpful way
• Order and settle bills to various payment media
• Follow restaurant policies, procedures and service standards
• Have full knowledge of beverage lists and promotions
• Have full knowledge of all menu items, garnishes, contents and preparation methods
• Follow all safety and sanitation policies when handling food and beverage
• Other duties as assigned
• Hourly pay rate of $19.61 to $22.41

QualificationsYour experience and skills include:

• Minimum two years recent (in the last five years) experience as a server in an a la carte dining setting in an upscale, high volume restaurant OR combination of two (2) years as a Junior Server, expeditor or equivalent AND one (1) year recent (in the last five years) experience as a
• server in an a la carte dining setting in an upscale, high volume restaurant
• Serving It Right and Food Safe certificates
• Basic knowledge of a POS system
• Excellent organizational skills and ability to thrive in a busy environment
• A team player with proven success in relationship building
• A commitment to provide excellent service and exceeding expectations
• Completely fluent English language skills; both written and verbal
• Strong interpersonal skills and positive attitude
• Professional and impeccable grooming and presentation

Additional InformationPhysical Aspects of Position (include but are not limited to):

• Constant standing and walking
• Frequent bending and kneeling
• Constant carrying and lifting up to 20lbs
• Frequent ascending or descending ladders, stairs and ramps

Visa Requirements: Must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization.Your team and working environment: Welcome to Canadas Castle on the Coast. The Empress Hotel sits proudly at the centre of culture and history in Victoria, British Columbia. This is the best of all worlds where contrast meets distinction, opulence blends harmoniously with the understated and fabled history meshes with contemporary affairs. This award-winning Victoria hotel and National Historic Site is an alluring blend of classic and contemporary, vintage and cutting-edge: Where Modern meets Iconic. Come join our wonderful team of hospitality experts!Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accors limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visitDo what you love, care for the world, dare to challenge the status quo! #BELIMITLESS

Fairmont