Job Description

Company Description

Founded in 2003, SSENSE is pacing the vanguard of directional retail with its mix of luxury, streetwear, and avant-garde labels.

Currently serving 150 countries, generating an average of 88 million monthly page views, and achieving high double digit annual growth since inception, its field of focus has grown beyond that of a typical e-commerce entity as it explores the nexus of content, commerce, and culture. More than just a retailer, SSENSE is becoming a cultural protagonist in its own right.



SSENSE is seeking an experienced Senior Workday Business Analyst to join our team. As the Workday BA, you will be responsible for designing and configuring Workday modules such as HCM, Compensation, Talent, and Learning. You will work closely with key stakeholders to gather requirements, identify areas for process improvement, and ensure Workday functionality meets business needs. In addition, you will collaborate with other functional teams, including People, Finance, and Tech, to ensure seamless integration of Workday processes across the organization. The ideal candidate will have strong technical skills in several Workday modules as well as Workday integrations experience. Reporting to the Lead Product Manager as part of the wider Corporate Domain team, you will play a key role supporting our new Workday system.

Product Delivery: (40%)

• Collaborate with stakeholders to gather requirements for modules such as HCM, Compensation, Talent, and Learning
• Configure change requests based on business needs and provide ongoing support for several Workday modules
• Utilize understanding of Workday functionality to identify areas where process improvements can be made
• Troubleshoot, analyze, detect, identify and correct technical problems and deficiencies regarding integrations
• Continuously monitor and optimize Workday processes to ensure maximum efficiency and accuracy
• Lead and execute Workday semi-annual releases: requirements gathering, design, build, test, and deployment

Architecture: (30%)

• Develop and maintain technical documentation for processes to ensure that they are well understood by all stakeholders
• Collaborate with technical architects to design solutions that meet business needs and align with best practices
• Stay up to date with the latest Workday technology trends and make recommendations for architectural improvements
• Continuously monitor and optimize Workday architecture to ensure that it is scalable, efficient, and resilient
• Participate in the development of technical roadmaps and standards for Workday processes

Ownership and Accountability: (20%)

• Collaborate with QA Analysts to ensure thorough testing of Workday processes before they are released to production
• Define and monitor service level agreements (SLAs) to ensure that Workday processes meet business needs
• Participate in incident management and resolution to minimize downtime and service interruptions
• Resolve integration system issues for the modules as escalated by users
• Provide regular reports on Workday performance and make recommendations for improvements as needed

Knowledge Sharing and Coaching: (10%)

• Share knowledge and best practices with team members to improve the overall Workday competency of the organization
• Develop and deliver training programs for Workday users to ensure they are using the system effectively and efficiently
• Participate in Workday user groups and industry events to stay up to date with the latest trends and developments
• Foster a culture of continuous learning and improvement within the organization

Qualifications

• Bachelor\'s degree in business, computer science, human resources, information technology, or a related field.
• Minimum of 3 to 5 years of experience in at least 4 of the following Workday modules: HCM, Compensation, Absence, Time Tracking, Talent, Learning, Advanced Compensation, Scheduling, and Integrations.
• Must have worked in projects involving multiple systems solving functional/architectural/technical issues.
• Ability to debug and understand Workday integrations.
• Experience in business process analysis and design, requirements gathering, and working with diverse stakeholders.
• Strong analytical and critical thinking skills.
• Strong written and verbal communication skills in both English and French (preferred)
• Ability to work independently and collaboratively.
• Experience working in Agile methodology and testing.

SKILLS

• Ability to present complex technical information in a clear and concise manner to a variety of audiences.
• Strong business acumen.
• Team player with solid people skills.
• Experience in influencing, developing or motivating people from diverse backgrounds and differing customer backgrounds.
• Strong written and verbal communication and presentation skills to working level as well as executive levels.
• Initiative-taking with ability to work independently while also enjoying collaboration with cross-functional teams.
• Effective communication skills.
• Able to plan and prioritize work to meet commitments aligned with organizational goals.

Additional Information

WORLD CLASS TECHNOLOGY

Technology is at the core of everything we do at SSENSE. Driven by an engineering mindset and a problem-solving attitude, we blend fashion with technology to deliver an unparalleled experience to our customers as we build seamless, custom solutions to deliver the SSENSE offering.

WORLD CLASS TEAM

The SSENSE tech team is responsible for an international headless commerce platform. Working in an agile environment, our squads are made up of experienced innovators in Product Management, QA, Design, DevOps, Software Development, Machine Learning, Data Engineering, and Security. Headquartered in Montreal, our technology organization has been growing at a rate of 2X year-over-year and is doubling once again in 2021 as we expand across Canada, US, and Europe.

WORLD CLASS PLATFORM

The SSENSE platform runs on Amazon Web Services making use of serverless microservices across web, mobile and app. Our event-source architecture already achieves over 10,000 requests / second and growing at an unmatched pace, currently unseen across the industry. Our data-driven culture of innovation empowers every product team across the tech organization to explore building, testing and learning with the latest in Machine Learning techniques. Our automated continuous improvement DevOps model (making use of both blue / green and canary deployments) results in an average of 50 production releases every day.

Read more about us on our SSENSE .

Ssense