Job Description

The UX/UI Designer will be responsible for creating effective, user-friendly, and visually appealing interfaces for digital and print products. The ideal candidate will bring a user-centered design approach to every project, iterating upon designs based on testing and feedback, and ensuring a seamless, intuitive user experience across all touchpoints.

You will collaborate with stakeholders to define design requirements, conduct user research, and translate findings into design artifacts such as wireframes, mockups, prototypes, and user journeys. This role requires strong communication, analytical, and creative skills, with a passion for innovation and continuous improvement.

Responsibilities

Design and deliver user interfaces for digital displays, publications, media, and online programs. Conduct user research, interviews, and surveys, and translate insights into actionable design deliverables (e.g., sitemaps, user flows, wireframes, prototypes). Apply user-centered design principles to ensure the product is accessible, intuitive, and aligned with user needs. Create and iterate on wireframes, mockups, and prototypes for a wide range of devices and interfaces. Facilitate the client's product vision by researching, conceiving, sketching, prototyping, and testing user experiences. Identify design problems and propose elegant, user-friendly solutions. Collaborate with multidisciplinary teams and contribute to service and digital design initiatives. Stay current with emerging trends and technologies in UX/UI and digital service design.

Required Skills and Experience

Service Delivery & Digital Service Design (30%)

Minimum

5 years of demonstrated experience

applying service design and user experience techniques such as: User needs mapping, user research (exploratory and evaluative) Stakeholder mapping, personas, customer journey mapping Collaborative design, prototyping, service blueprinting Demonstrated knowledge of

emerging trends in digital service design

and

in-person service delivery models

.

Digital Thinking (20%)

Proven ability to take calculated risks, learn from feedback, and adapt quickly. Demonstrated resilience and innovation mindset to achieve positive outcomes.

Analytical Thinking (25%)

Experience using

data analytics

to inform user experience improvements. Ability to anticipate and address

future client needs

to drive design enhancements.

Relationship Building (15%)

Strong interpersonal and facilitation skills with a

collaborative approach

to design. Ability to build rapport and communicate effectively with clients, stakeholders, and team members.

Communication Skills (10%)

Excellent

oral and written communication skills

to explain design concepts to non-technical audiences.

Desirable Skills

Knowledge of

network security

and

network protocols

.
Job Types: Full-time, Fixed term contract
Contract length: 12 months

Pay: From $60.00 per hour

Application question(s):

How many years of experience do you have applying service design and user experience techniques such as user needs mapping, stakeholder mapping, customer journey mapping, prototyping, and service blueprinting? How many years of experience do you have working with emerging trends and technologies in digital service design and in-person service delivery models? How many years of experience do you have using data analytics or evidence-based methods to enhance user experience design?
Location:

Toronto, ON (preferred)
Work Location: Hybrid remote in Toronto, ON