Job Description

SENIOR TRAVEL ASSOCIATE - This story is one you will want to be part of.
Who\xe2\x80\x99s right for the job?
You love everything we have to say about company culture! A willingness to go above and beyond with the most demanding executive and to ensure an effortless business travel experience comes naturally to you. As the ideal candidate to join our team, you are empathetic and engaging.
As a Senior Elite Travel Associate, you will demonstrate a seamless client experience. You have a passion for high touch guest service, attention to detail, and personal care. You exude professionalism and thrive in assisting with flight delays, last minute bookings, hotel check-in challenges, and much more.
\xe2\x80\x9cWhat excites me most at Elite Travel is the opportunity in front of us for growth! We work hard, but we play hard. Our clients are impressed that we not only sell them on our brand but that we deliver. It makes me proud to be part of the organization.\xe2\x80\x9d
\xe2\x80\x93 Amanda King (4 Years at Elite Travel)
Responsibilities and Skills for this Role:
Your day to day in this role is working with C-level Executives. Booking air, hotel, car rental / car service, and anything else along the way of a business trip.

• Unparalleled customer service \xe2\x80\x93 someone who truly goes above and beyond to retain a client for life
• Excellent verbal, written and presentation skills \xe2\x80\x93 a champion at conveying the value of Elite\xe2\x80\x99s service offering and suite of products, and yourself!
• Understanding and anticipating client needs with regards to travel requirements & preferences
• Immediate and proactive response to client inquiries via phone, e-mail, text, or chat when required with itineraries confirmed and sent out same day as requested.
• Effectively research and make decisions based on the information you have available to you, while balancing the needs of the guest with the needs of the business
• The accuracy and timely presentation of client travel documentation
• Be an active, contributing team member. At Elite, our culture is a big deal!
• Share information with fellow Senior Travel Associates to ensure a united, consistent, and professional approach to client account management
• Contribute to the development and maintenance of office systems and processes associated with accounts
• Ensure all client account information is up to date so that a thorough knowledge and understanding of the account can be made by simply reading the client file
• Build long-term relationships with clients through service and meaningful connections
• Phone etiquette and face-to-face interactions with clients in-person or via virtual chat
• Handling, documenting, and resolving customer concerns, complaints, and questions by phone and email
• Providing accurate travel advice while efficiently managing requests for services and coordinating travel
• Perform outbound calls to hotel suppliers to ensure bookings and billing have been received
• Responding professionally, appropriately, and in a timely manner
• Continually maintain working knowledge of all company products, services, and promotions
• Additional projects/ assignments as required

Must-haves:

• Full fluency in English (verbal and written)
• 3+ years in Sabre (GDS)
• 5+ years in Corporate Travel
• Exceptional customer service focus including the ability to problem solve while balancing the needs of both the customer and the company.
• Customer and solution focused approach with exceptional interpersonal communication skills (verbal and written)
• Extraordinary time management skills, self-motivated and comfortable handling multiple projects simultaneously
• A proven track record for punctuality and reliability
• You are smart, independent, self-motivated, empathetic, solutions focused, and passionate about supporting our clientele
• Maintain professional appearance and demeanor
• Ability to meet employment eligibility requirements in Canada
• Ability to use systems and programs such as Sabre, Excel, Word
• Strong work ethic
• Exceptional attention to detail and proven organizational ability
• Sales skills
• Agrees to background checks to confirm that you are bondable

Education and Additional Considerations

• Post-Secondary in Travel and Tourism is preferred, although not required.
• A strong drive, proven results, and positive attitude are the most sought-after attributes.

Compensation, Benefits, and Perks!

• Above average industry compensation
• Health Spending Account
• 3 weeks holidays to start
• A RRSP matching program
• We all are shareholders at Elite Travel \xe2\x80\x93 shares in the company provided at year two!
• Industry discounts with airlines
• Industry discounts with hotels
• Company conferences (Past trips include Banff, Seattle, Palm Springs, Cancun)
• Team events and incentives
• A new office space complete with commercial grade gym, basketball courts, golf simulator, food trucks

We offer unlimited career potential, and a competitive compensation package will be negotiated based on experience and qualifications.
Like all positions at Elite Travel Management, there will be an employee share plan included with the compensation model. Additionally, you will access IATA industry travel benefits including airlines and hotel rates.
We are an equal opportunity employer and believe in diversity! All are encouraged to apply.
Ready to make a difference and be part of our story?
Let\xe2\x80\x99s get started!