Job Description

JOB SUMMARY:

To maintain and support SE Health's NICE CXOne' s Contact Center and telecom infrastructure.

JOB RESPONSIBILITIES:

Maintains Corporate, SDC, Clinic & Satellite telephony infrastructure

Coordinate telephony services with vendors such as telco's, hardware vendors on new services, changes, troubleshooting, etc. Liaise with contractors and telephone company representatives to coordinate and assist with new installations and upgrades


Provide telephony support to SE Health organization SDC's and LOB's (email, JIRA and onsite telecom support to internal customers, also provide in-person support as needed)


Perform weekly on-boarding and off-boarding of staff provided by HR.


Review and validate telecom invoices prior to payment


Call centre changes& troubleshooting (find calls, changing agent skills, call flow modifications')

Troubleshooting

Troubleshoot, Diagnose, engage and coordinate with vendor for the resolution of equipment failure and malfunctions.


Modify equipment to ensure full and proper usage of systems and equipment

Software Upgrade

Perform system patching updates, security certificates, software upgraded to the latest operation version to the keep the SE Health environment current with industry standards

Research Development

Work with Business units to identify requirements during office moves or new clinic setups


Represent telephony during project design and implementation, identifying and addressing issues impacting telecom service


Assist in the layout and design of new communications systems


Provide research for innovative telecom products, providing telephony solutions to business needs

QUALIFICATIONS:

College Diploma in Computer Science or Information Systems or other technically relevant degree


Proficiency in telecom software tools for network monitoring, configuration management, and troubleshooting


Excellent communication skills for interacting with stakeholders, vendors, and customers.


Ability to stay updated with the latest industry trends and technologies, including 5G, fiber optics, and cloud-based telecom solution


Project management experience in managing large-scale telecom projects, including budgeting, scheduling, and resource allocation


Strong understanding of network architectures, including IP, MPLS, SD-WAN, VoIP, and wireless network


Ability to collaborate with development, operations, and security teams, and effectively communicate technical issues to non-technical stakeholders

Why Join SE Health?

Competitive Compensation

- Enjoy a Total Rewards package including salary, benefits, pension, performance incentives, on demand pay and exclusive staff perks.

Flexibility & Support

- Our SE Flex program offers a unique hybrid model with work-from-home options, flexible scheduling, and a supportive culture to help you thrive.

Meaningful Impact

- As a Social Enterprise, your work directly supports improving lives across Canada. Your voice matters, and innovation is encouraged.

Growth & Development

- Access tuition assistance, training, and career advancement opportunities across our growing organization.

About SE Health

At SE Health, our people are everything--and our Home Office is an important part of that culture. When you choose to join SE Health, you become part of a caring, purpose-driven team that's making a real difference across the country. Our Home Office is where innovation meets impact--supporting our direct care teams, driving strategic growth, and helping to shape the future of health care. As a member of our amazing Home Office team, you'll collaborate with passionate colleagues, bring bold ideas to life, and contribute to meaningful work that supports thousands of care interactions each day. We believe in growing together, investing in our people, and creating an inclusive workplace where you can be yourself. Learn why you come first at SE Health.



In the interest of the health and safety of our patients/clients, employees, and greater good of public health, SE Health requires those that wish to work for this organization to be fully vaccinated against COVID-19. Fully vaccinated means a person has received both doses of the COVID-19 vaccine and it has been 14 days since the last dose.



SE Health is committed to the success of all its employees. If you feel you need accommodations because of illness or disability, please do not hesitate to contact the Talent Acquisition team at careers@sehc.com at your earliest convenience.