Senior Technical Support Specialist

Remote, Canada

Job Description

b'

(Le fran\xc3\xa7ais a suivre) Il s\'agit d\'un poste \xc3\xa0 distance ouvert aux personnes r\xc3\xa9sidant au Canada. Doit avoir un permis de travail. Merci. This is a remote position open to those residing in Canada. Must have work permit. Thank you. As this job requires communication with existing international anglophone customers, written and spoken English language skills are mandatory. Comme ce travail n\xc3\xa9cessitera une communication avec des clients existants anglophones \xc3\xa0 l\'\xc3\xa9chelle internationale, notre s\xc3\xa9lection sera principalement effectu\xc3\xa9e en anglais. Sliq Media Technologies is a SaaS software company that makes a cloud based audio/video content management solution used by government legislatures worldwide. Our solution can be simply described as YouTube for legislatures. We are growing and looking for ambitious team members to join us on our mission. Outstanding delivery and support are at the heart of our customer-focused philosophy, and thus your primary goal will be to provide excellent customer care. As a full-time member of our Deployment & Support team in downtown Montreal, your main responsibilities will be to provide technical support to our existing servers and applications for our customers. Additionally, you will provision and deploy new hardware/software installations. Responsibilities
  • Provide technical support for physical servers and Azure virtual machine.
  • Deploy our applications on customer servers.
  • Monitor customer systems and respond to issues.
  • Work with the project manager to keep the project on track.
  • Discuss project requirements with the customer
  • Update documentation pertaining to deployments.
  • Contribute to iterative testing and Quality Assurance.
Skills and Experience
  • Strong understanding of architecture, design, and implementation of technical solutions.
  • Experience deploying & troubleshooting in Windows Server environments
  • Experience working in a cloud environment.
  • Experience with network/systems administration.
  • Experience scripting system tasks (PowerShell preferred)
  • Experience with SQL Server and IIS
  • Azure experience is an asset
Excellent communication and organizational skills. Must be able to speak and write in English and preferably French as well. You must be eligible to pass government security clearance. Interested? We\xe2\x80\x99d love to hear from you today. Don\xe2\x80\x99t put off your application \xe2\x80\x93 APPLY NOW Version Francaise Sliq Media Technologies est une soci\xc3\xa9t\xc3\xa9 de logiciels SaaS qui cr\xc3\xa9e une solution de gestion de contenu audio/vid\xc3\xa9o bas\xc3\xa9e sur le cloud utilis\xc3\xa9e par les l\xc3\xa9gislatures gouvernementales du monde entier. Notre solution peut \xc3\xaatre simplement d\xc3\xa9crite comme YouTube pour les l\xc3\xa9gislatures. Nous grandissons et recherchons des membres d\'\xc3\xa9quipe ambitieux pour nous rejoindre dans notre mission. Une livraison et une assistance exceptionnelles sont au c\xc5\x93ur de notre philosophie ax\xc3\xa9e sur le client, et votre objectif principal sera donc de fournir un excellent service client. En tant que membre \xc3\xa0 temps plein de notre \xc3\xa9quipe de d\xc3\xa9ploiement et de support au centre-ville de Montr\xc3\xa9al, vos principales responsabilit\xc3\xa9s seront de fournir un support technique \xc3\xa0 nos serveurs et applications existants pour nos clients. De plus, vous provisionnerez et d\xc3\xa9ploierez de nouvelles installations mat\xc3\xa9rielles/logicielles. Responsabilit\xc3\xa9s
  • Fournir un support technique pour les serveurs physiques et la machine virtuelle Azure.
  • D\xc3\xa9ployez nos applications sur les serveurs des clients.
  • Surveiller les syst\xc3\xa8mes des clients et r\xc3\xa9pondre aux probl\xc3\xa8mes.
  • Travailler avec le chef de projet pour maintenir le projet sur la bonne voie.
  • Discuter des exigences du projet avec le client
  • Mettre \xc3\xa0 jour la documentation relative aux d\xc3\xa9ploiements.
  • Contribuer aux tests it\xc3\xa9ratifs et \xc3\xa0 l\'assurance qualit\xc3\xa9.
Comp\xc3\xa9tences et l\'exp\xc3\xa9rience
  • Excellente compr\xc3\xa9hension de l\'architecture, de la conception et de la mise en \xc5\x93uvre de solutions techniques.
  • Exp\xc3\xa9rience de d\xc3\xa9ploiement et de d\xc3\xa9pannage dans les environnements Windows Server
  • Exp\xc3\xa9rience de travail dans un environnement infonuagique.
  • Exp\xc3\xa9rience en administration de r\xc3\xa9seaux/syst\xc3\xa8mes.
  • Exp\xc3\xa9rience des t\xc3\xa2ches syst\xc3\xa8me de script (PowerShell pr\xc3\xa9f\xc3\xa9r\xc3\xa9)
  • Exp\xc3\xa9rience avec SQL Server et IIS
  • L\'exp\xc3\xa9rience Azure est un atout
Excellentes comp\xc3\xa9tences en communication et en organisation. Doit pouvoir parler et \xc3\xa9crire en anglais et de pr\xc3\xa9f\xc3\xa9rence en fran\xc3\xa7ais \xc3\xa9galement. Vous devez \xc3\xaatre \xc3\xa9ligible pour passer l\'autorisation de s\xc3\xa9curit\xc3\xa9 du gouvernement. Int\xc3\xa9ress\xc3\xa9? Nous serions ravis de vous entendre aujourd\'hui. Ne retardez pas votre candidature - POSTULEZ MAINTENANT Job Type: Full-time Salary: $80,000.00-$85,000.00 per year Benefits:
  • Flexible schedule
  • Tuition reimbursement
  • Work from home
Schedule:
  • 8 hour shift
Experience:
  • Microsoft Windows Server: 5 years (preferred)
  • Microsoft SQL Server: 5 years (preferred)
  • Azure: 5 years (preferred)
Language:
  • English (required)
Work Location: Remote

Beware of fraud agents! do not pay money to get a job

MNCJobz.com will not be responsible for any payment made to a third-party. All Terms of Use are applicable.


Job Detail

  • Job Id
    JD2130354
  • Industry
    Not mentioned
  • Total Positions
    1
  • Job Type:
    Full Time
  • Salary:
    Not mentioned
  • Employment Status
    Permanent
  • Job Location
    Remote, Canada
  • Education
    Not mentioned