Job Description

About Myriad Information Technology Solutions

Myriad Information Technology Solutions is an independently held, full-service technology, sales, and creative design company headquartered in Chilliwack, BC. We're a small but driven team of designers, developers, technologists, and strategists dedicated to delivering innovative, client-focused solutions.

Our Core Values:

Loyalty | Ethics | Excellence | Innovation

Position Overview:

As our Senior Technical Support Lead, you will be at the heart of our support operations. This is a hybrid role that combines deep technical work with mentorship and leadership of a small but capable support team. You will handle escalated issues, assist during high ticket volumes, contribute to client-facing projects, and help foster a high-performing support culture.

Key Responsibilities:

Resolve Tier 2/3 technical support requests (Windows Server, networking, M365, etc.) Guide and mentor a small support team (1-5 members) Step in during high-volume periods or team absences Lead small internal projects and client onboarding Maintain documentation with PSA and RMM tools Ensure SLA targets and service quality

Technical Requirements:

4+ years of technical support experience, ideally in an MSP Hands-on experience with Microsoft platforms, cloud services, and networking Familiarity with RMM/PSA tools, firewalls, scripting (PowerShell a plus) Client-focused with strong communication skills Experience mentoring or leading support team members

General Skills:

Excellent written and verbal communication skills. Strong analytical, critical thinking, and problem-solving abilities. Ability to prioritize tasks effectively in a fast-paced environment. Strong attention to detail with a passion for learning and professional growth. Comfortable working independently or as part of a team.

Additional Information:

All offers of employment are subject to a satisfactory police criminal record check. Only candidates selected for an interview will be contacted.
Job Type: Full-time

Additional pay:

Bonus pay
Benefits:

Casual dress Company events Dental care Extended health care On-site parking Paid time off Tuition reimbursement Vision care
Flexible language requirement:

French not required
Schedule:

Monday to Friday
Ability to commute/relocate:

Chilliwack, BC V2P 4N9: reliably commute or plan to relocate before starting work (required)
Work Location: In person