Job Description

Location: Ottawa, Canada
In fast changing markets, customers worldwide rely on Thales. Thales is a business where brilliant people from all over the world come together to share ideas and inspire each other. In aerospace, transportation, defence, security and space, our architects design innovative solutions that make our tomorrow's possible.
For decades, Ottawa has been a global technology leader. Today, Canada's capital holds one of the brightest and most diverse technological ecosystems in North America. Voted as Canada's best place to live 2017 by Maclean's, Ottawa offers a low cost of living with a high quality of life. The Thales Ottawa office has been a major supplier and long-term trusted partner to DND, enabling the Canadian Armed Forces and the Canadian Coast Guard to achieve mission success.
Victoria, B.C., Ottawa, ON., Halifax, N.S., (CAN.) - Hybrid
Position Summary
Thales Canada is seeking a highly motivated and detail-oriented Senior Technical Publications & Reporting Analyst to join the Technical Documentation Team within the Integrated Logistics Support (ILS) organization. This role combines expertise in technical documentation with responsibility for creating and maintaining reporting metrics that provide leadership with clear, data-driven visibility of team progress and Technical Data Package (TDP) accuracy.
The successful candidate will be a resourceful problem-solver who takes initiative, learns independently, and applies practical solutions. Whether interpreting technical manuals, developing dashboards, or adopting new tools, this individual will thrive on figuring things out and delivering results that support both the team and the wider program. The candidate will also be highly organized, with the proven ability to manage and maintain progress across multiple, and sometimes conflicting, priorities.
Key Areas of Responsibility
As part of the Technical Documentation Team within the Integrated Logistics Support (ILS) organization, the Senior Technical Publications & Reporting Analyst will contribute to both the development and maintenance of technical publications and the reporting of team progress and performance. Responsibilities include:

• Providing subject-matter expertise in technical data and documentation, ensuring accuracy, consistency, and compliance with National Defense and customer requirements. Acting as a technical leader, mentoring peers, sharing best practices, and supporting the direction set by management and organizational leadership.
• Leading the development and maintenance of technical publications and data packages, including CFTOs, EFT, drawings, diagrams, spares lists, and bills of materials (BOMs). Maintaining and revising existing CFTOs, incorporating updates from OEM manuals, specifications, and preventive maintenance routines.
• Authoring, editing, and formatting technical documentation to a high standard of grammar, clarity, consistency, and style. Performing editorial reviews to ensure accuracy, consistent terminology, and compliance with editorial, formatting, and corporate style standards.
• Collaborating with LCMMs, engineers, designers, procurement, and configuration management to ensure documentation reflects the latest approved system/equipment configuration. Providing oversight of Technical Data Packages (TDPs), ensuring alignment with engineering changes, logistics support activities, and quality standards.
• Creating, updating, and maintaining TDP and team progress reporting metrics using PowerBI, Excel, and other analytical tools, delivering accurate and timely reports to stakeholders and leadership. Tracking, analyzing, and reporting on team deliverables, progress, and performance, ensuring transparency and supporting informed decision-making at project and management levels.
• Developing and automating reports and dashboards to improve visibility of TDP status, document change requests, review cycles, and quality assurance results. Supporting configuration control by analyzing Document Change Requests (DCRs), preparing Change Packages, and ensuring revisions are properly tracked, reviewed, and implemented. Conducting thorough research and cross-referencing to confirm documentation accuracy and completeness.
• Co-ordinating verification and validation of CFTO updates and associated technical data packages. Ensuring preventive maintenance routines in LSARs remain aligned with current technical publications. Managing indexing, cataloguing, and control of documentation in alignment with the National Defense Index of Documentation (NDID) and Equipment Registration processes.
• Designing Visio workflows and contributing to process automation and workflow improvements to enhance efficiency across documentation and reporting activities.

Minimum Qualifications

• Diploma or degree from a recognized college/university in a relevant technical field (mechanical, electrical, electronic, naval architecture, computer science, or equivalent).
• Minimum 4 years of demonstrated experience maintaining or revising technical documentation such as CFTOs, OEM manuals, equipment specifications, or preventive maintenance documentation.
• Direct experience with configuration management principles, tools, and processes, including change control, revision tracking, and version management.
• Proven editorial, grammar, proofreading, and editing skills, with the ability to produce polished, high-quality documentation.
• Demonstrated ability to learn independently, troubleshoot issues, and find solutions using manuals, technical guides, and online resources.
• Proven ability to manage multiple priorities and co-ordinate across departments.

If you're excited about working with Thales, but not meeting the requirements for this position, we encourage you to join our Talent Community!
Preferred Qualifications

• Completion of a Technical Writer Ontario College Graduate Certificate program (or equivalent).
• Experience with configuration management software or PLM tools (e.g., Windchill, or equivalent).
• Working knowledge of S1000D specification, IETM formats, and AG-006 standards.
• Experience with Canadian Forces Technical Orders (CFTOs) and adaptation of OEM publications to government standards.
• Familiarity with the National Defence Index of Documentation and equipment registration processes.
• Experience in desktop publishing and graphics production tools (Adobe Suite or equivalent).
• Exposure to Logistics Support Analysis Record (LSAR) tools.
• Experience with computer programming/scripting, especially XML for structured authoring.
• Familiarity with S1000D specifications and related business rules.
• Proficiency with technical authoring software, such as MadCap Flare, Adobe FrameMaker, or equivalent tools.
• Hands-on experience with Confluence and Jira for project tracking, documentation, and collaborative workflows.

Special Position Requirements

• Schedule: 40 hours per week.
• Physical Environment: Hybrid position - which is a mix of working from home and onsite (in office, at customer site or on-board ships alongside in harbour).
• Travel: Occasional domestic travel maybe required in support of the ships.

What We Offer

• Thales provides an extensive benefits program for all full-time employees working 24 or more hours per week and their eligible dependents, including the following:
• Company paid Extended Health, Dental, HSA, Life, AD&D, Short-term Disability, Cancer Care Program, travel insurance, Employee Assistance Plan and Well-Being program.
• Retirement Savings Plans (RRSP, DCPP, TFSA) with a company contribution and a match to a DCPP, with no vesting period.
• Company paid holidays, vacation days, and paid sick leave.
• Voluntary Life, AD&D, Critical Illness, Long-Term Disability.
• Employee Discounts on home, auto, and gym membership.

Why Join Us?
Say HI and learn more about working at Thales click here.
#LI-Hybrid
#LI-PD1
The reference Total Target Compensation(TTC) market range for this position, inclusive of annual base salary and the variable compensation target, is between
Total Target Cash (TTC) 77,413.00 - 124,369.00 CAD Annual
Thales provides an extensive benefits program for all full-time employees working 24 or more hours per week and their eligible dependents, including the following:

• Company paid Extended Health, Dental, HSA, Life, AD&D, Short-term Disability, Cancer Care Program, travel insurance, Employee Assistance Plan and Well-Being program.

• Retirement Savings Plans (RRSP, DCPP, TFSA) with a company contribution and a match to a DCPP, with no vesting period.

• Company paid holidays, vacation days, and paid sick leave.

• Voluntary Life, AD&D, Critical Illness, Long-Term Disability.

• Employee Discounts on home, auto, and gym membership.

Thales is an equal opportunity employer which values diversity and inclusivity in the workplace. Thales is committed to providing accommodations in all parts of the interview process. Applicants selected for an interview who require accommodation are asked to advise accordingly upon the invitation for an interview. We will work with you to meet your needs. All accommodation information provided will be treated as confidential and used only for the purpose of providing an accessible candidate experience.
This position requires direct or indirect access to hardware, software or technical information controlled under the Canadian Export Control List, the Canadian Controlled Goods Program, the Canadian Industrial Security Program, the US International Traffic in Arms Regulations (ITAR) and/or the US Export Administration Regulations (EAR). All applicants must be eligible or able to obtain authorization for such access including eligibility to the Canadian Controlled Goods Program and able to obtain a Canadian Enhanced Reliability security clearance.

Skills Required