Job Description

Description
The Channel Technology and Sales Strategy team is dedicated to driving GTM effectiveness and organizational scalability at the intersection of systems, people, and processes. We continuously explore innovative solutions, optimize sales processes, and build strategic frameworks that empower our sales teams to operate at peak performance.
What You'll Do
As the Senior Technical Product Manager, you will report to the Manager of Revenue Operations, you will combine strategic thinking, technical expertise, and cross functional leadership to help lead our sales technology transformation. You will define and execute the vision of how conversational intelligence is leveraged across TELUS SMB to elevate seller performance, customer engagement, and revenue predictability. You will partner closely with cross functional GTM teams to translate business needs into actionable insights, scalable systems, and measurable outcomes that improve how we coach, forecast, and execute across all GTM motions.

• Lead the strategy, roadmap, and governance for our conversational intelligence platform ensuring alignment with business objectives and integration within our border sales technology ecosystem
• Partner with sales leadership to define best in class use cases for call coaching, deal intelligence, and productivity insights that drive behavioural changes and seller excellence
• Design and implement analytics framework that connects call insights to pipeline performance and revenue
• Collaborate with BI and technology teams to integrate conversation data with Salesforce and other GTM systems
• Drive adoption and enablement by developing training resources, communication plans, and engagement programs that embed CI into daily sales operations
• Measure success through consistent tracking of usage, ROI, and impact on key sales KPIs
• Create and present business cases that support your product roadmap from all leadership levels

Qualifications
What You Bring
5+ years of experience in a similar role within Revenue Operations or Product Management. Strong understanding of sales process optimization, performance insights, and change management. You have hands-on experience with Conversational Intelligence platforms/tools, Salesforce, or similar applications with a deep familiarity of connected GTM systems.
You are a strategic problem solver who can translate data into action, a skilled communicator able to influence across different organizational levels, and a collaborative leader who thrives on bringing people, technology and processes together to unlock business performance.
Salary Range: $112,000-$168,000
Performance Bonus or Sales Incentive Plan: 15%
Actual total compensation will be determined based on factors such as knowledge, skills, performance and experience. In addition, TELUS offers rewarding benefits, which may vary per job function, such as:

• Comprehensive total rewards package highlighting competitive salary and bonus structures, minimum 3 weeks of vacation, and flexible benefits plan to meet the needs of you and your family
• Flexibility to work in-office, virtually or a combination of both
• Generous company matched pension and share purchase programs
• Opportunity to give back to communities in which we work, live and serve
• Career growth and learning & development opportunities to develop your skills
• And much more ...

A bit about us
We're a people-focused, customer-first, purpose-driven team who works together every day to innovate and do good. We improve lives through our technology solutions and foster a culture of innovation that empowers team members to solve complex problems and create remarkable human outcomes in a digital world.
You'll find our engaging, high-performance culture personally fulfilling, professionally challenging, and financially rewarding. We're committed to diversity and equitable access to employment opportunities based on ability. Your unique contributions and talents will be valued and respected here. When you join our team, you're helping us make the future friendly.
Note for Quebec candidates: if knowledge of English is required for this position, it is because the team member will be asked, on a regular basis, to interact in English with external or internal parties or to use English applications or software as part of their tasks.
Operations
We're the ones that design, build, repair and maintain the billions of dollars' worth of the infrastructure that keeps more than 15.2 million Canadians connected.
We are honoured to be recognized
1.4M
Days volunteered in our communities.
70%
Team members that work at home or are mobile.
15.2
Million customers that TELUS is serving across Canada.
Accessibility
TELUS is proud to foster an inclusive culture that embraces diversity. We are committed to fair employment practices and all qualified applicants will receive consideration for employment.
We offer accommodation for applicants with disabilities, as required, during the recruitment process.

Skills Required