Job Description

Who we are:
For over 20 years, Global Relay has set the standard in enterprise information archiving with industry-leading cloud archiving, surveillance, eDiscovery, and analytics solutions. We securely capture and preserve the communications data of the world's most highly regulated firms, giving them greater visibility and control over their information and ensuring compliance with stringent regulations.
Though we offer competitive compensation and benefits and all the other perks one would expect from an established company, we are not your typical technology company. Global Relay is a career-building company. A place for big ideas. New challenges. Groundbreaking innovation. It's a place where you can genuinely make an impact - and be recognized for it.
We believe great businesses thrive on diversity, inclusion, and the contributions of all employees. To that end, we recruit candidates from different backgrounds and foster a work environment that encourages employees to collaborate and learn from each other, completely free of barriers.
Your role
Global Relay requires an experienced Senior Technical Product Manager ("TPM") to join the Global Relay Artificial Intelligence (AI) Product Management team. The TPM will assumes product ownership of specific products/components/features of the AI product portfolio that are responsible for contributing to the overall company's AI-enabled strategy ensuring seamless integration, optimizing performance, and driving innovation in alignment with market needs and customer requirements.
You will work closely with your agile team(s) including engineering and data scientists, cross-functional team(s), other Product team members, UX, and customers / customer-facing teams to deliver on the product roadmap, driving new initiatives and impactful features through the development process. Your success will provide direct impact and value to our enterprise clients from many industries including finance, insurance, healthcare, & energy.
Working with Product Management, the Senior TPMs are responsible for delivering the product roadmap driving new products and features through the development process. They work closely with Product Managers to ensure roadmaps are clear, prioritized, achievable, and aligned with strategy. Senior TPMs reliably deliver large and complex initiatives often involving multiple teams. They also lead the early requirement discovery and analysis work normally associated with Product Managers and break them down into releases, epics, user stories, and acceptance criteria. They work closely with their Team Leads, Architects, and UI/UX to ensure high quality designs are produced. TPMs attend (often leading) daily stand-ups and other agile ceremonies, refine their team's backlog, plan sprints, accept completed stories, monitor progress, report status, and manage key release activities including documentation and training.
Your responsibilities
Working in a dynamic team environment, the Senior TPM is responsible for:

• Delivery of AI Products/ components / features in alignment with strategy and the broader company roadmap
• Lead large complex initiatives from roadmap to delivery with minimal support & guidance from product managers
• Strong requirement elicitation, analysis, domain modelling, use case modeling, workflow design, and documentation skills
• Recognized as a go-to expert and natural leader within your product line
• Translate product roadmap initiatives and feature requests into models, workflow diagrams, epics, user stories, acceptance criteria, and other suitable artifacts
• Understand the design, business logic, and technical architecture of their platform components, and how those components interact with the rest of the platform
• Identify and coordinate cross-component dependencies throughout the development process
• Proven ability and success at presenting to the team, the business, C-level, and customer stakeholders
• Collaborate with Product Management, Sales, Support, clients, other TPMs to produce and manage their component's backlog and contribute to the product roadmap
• Recognized as a go-to expert and natural leader within your product line
• Collaborate with other TPMs, Architects, UI/UX, and Team Leads to drive requirements through the design phase
• Facilitating daily stand-ups, backlog refinement, sprint planning, demos, retrospectives, and other team meetings with your agile team(s)
• Support Product Management, Marketing, Sales, Provisioning, Professional Services, Technical Documentation, Training, and Technical Support throughout the release process with training, documentation, announcements, and other release activities

About you

• 6+ years of experience as a technical program/product manager or product owner
• 3+ years of hands-on experience with AI technologies. Your expertise covers areas like Machine Learning, NLP, and Generative AI
• Strong technical background with a degree in Computer Science, Engineering or related field
• Ability to communicate effectively with technical, business, and C-level executives
• Strong requirement development & management skills (elicitation, analysis, use case modeling, workflow, documentation, etc.)
• Experience leading cross-team initiatives and collaborating with stakeholders across the organization
• Experience with Agile and Scrum development methodologies
• Experience planning, monitoring, and reporting on project status for multiple initiatives/teams
• Experience with enterprise software and Software-As-A-Service (SaaS)

Nice to have's

• Experience as a software developer/engineer
• Background in financial or legal industries, brining valuable domain-specific insights and expertise to the team
• Experience implementing and overseeing APIs
• Experience with Data, Reporting and Business Intelligence products and services
• Experience with large scale performance and scalability

Compensation:
Global Relay advertises the pay range for this role in compliance with British Columbia's pay transparency laws. Individual pay rates are determined by evaluating factors such as expertise, skills, education, and professional background.
The range below reflects the expected annual base salary, which is only one element of our comprehensive total rewards package designed to reflect our company pay philosophy, culture and values. We aim to foster an inspiring work environment and support employees' work-life rhythms. We provide a comprehensive extended health benefits program, including virtual healthcare and a wellness allowance. Employees also receive annual allotted vacation days, which increase based on tenure. Other benefits include: Paid sick days, maternity/parental enhancement program, corporate bonuses, and an RRSP contribution matching program.
For Vancouver-based employees, we provide a subsidized meal program, courtesy of our talented in-house culinary team!
British Columbia - Base salary range
$130,000--$150,000 CAD
What you can expect:
At Global Relay, there's no ceiling to what you can achieve. It's the land of opportunity for the energetic, the intelligent, the driven. You'll receive the mentoring, coaching, and support you need to reach your career goals. You'll be part of a culture that breeds creativity and rewards perseverance and hard work. And you'll be working alongside smart, talented individuals from diverse backgrounds, with complementary knowledge and skills.
Global Relay is an equal-opportunity employer committed to diversity, equity, and inclusion.
We seek to ensure reasonable adjustments, accommodations, and personal time are tailored to meet the unique needs of every individual.
We understand flexible work arrangements are important, and we encourage that in our work culture. Whether it's flexibility around work hours, workstyle, or lifestyle, we want to ensure our employees have a healthy work/life balance. We support and value a hybrid work model that blends collaboration with the team in the office and focus time from the comfort of your home.
To learn more about our business, culture, and community involvement, visit .

Skills Required