Senior Technical Customer Service Associate (remote)

Sherbrooke, QC, Canada

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Key Responsibilities:

Provide resolution to moderate and complex product specific inquiries by phone, email, and online chat
Maintain or exceed quality performance metrics, including call monitoring scores
Develop strong product knowledge in order to correlate customer inquiries to Wolters Kluwer products and solutions
Identify patterns from partial/conflicting information and data to help identify and implement solutions
Act as an informal resource for less experienced colleagues to help with resolving customer problems

**This role is a remote role to be based anywhere in Canada, with Eastern time zone work hours**

Key Requirements:

Proficient with Microsoft Office Suite applications including Word, Excel, PowerPoint and Outlook
The above statements are intended to describe the general nature and level of work performed by employees assigned to this job. They are not intended to be an exhaustive list of all duties, responsibilities, and qualifications as these may vary depending on location and line of business. The specific requirements may differ due to local or regional differences.

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