Job Description

Working hours: 37.5 hours per week, Monday to Friday
Duration: Full-time Permanent
Location: Toronto, ON
Job Ref:
About the role
Ecclesiastical Insurance Canada, which is proudly part of Benefact Group, is looking for a Senior Technical Claims Specialist, Commercial Property, to join our Claims team in our Toronto office.
As a Senior Technical Claims Specialist, you'll manage a portfolio of moderate to complex commercial property claims. This role will be a combination of examining and field adjusting. Your responsibilities will include conducting thorough investigations and assessments of property losses, determining coverage, and negotiating fair settlements. You will be collaborating with internal and external stakeholders to resolve claims efficiently and effectively, and ensuring a high standard of service that upholds customer trust and satisfaction.
Why join us?
Be part of a collaborative, inclusive, ambitious culture committed to making a difference and working towards a more sustainable future. For the seventh consecutive year, we are recognised as one of Greater Toronto's Top Employer's for 2025 - we offer fantastic career and development opportunities, with all of our profits going to charity and good causes.
What you'll be doing

• Analyze policy wordings and endorsements to determine coverage applicability and set accurate reserves based on investigation findings.
• Conduct thorough and timely investigations of commercial property losses to determine the cause of loss, scope of damage, and applicable coverage.
• Document findings accurately and clearly in the claim file.
• Provide exceptional customer service throughout the claims process, maintaining open and transparent communication
• Collaborate with expert engineers, contractors, and Independent Adjusters to assess damages

What you'll need to have

• A University degree, advanced insurance-related certifications like CIP, CRM, or equivalent.
• Minimum of 8 years' progressive experience in property claims adjusting, with a focus on commercial property
• Familiarity with the nuances of commercial property coverage, including business interruption, builder's risk, and equipment breakdown.
• Demonstrated ability to handle moderately complex claims
• Experience with claims involving multiple parties, technical issues, or higher financial values.
• Proven ability to communicate effectively with claimants, brokers, and other stakeholders in a professional and empathetic manner.

What makes you stand out

• Extensive expertise in Commercial Property Claims, with a deep understanding of risk assessment and policy wording.
• Strong communicator, adept at building effective relationships with brokers, senior leadership, and internal teams.
• Skilled mentor and trainer, providing guidance and support to junior claims specialists and serving as a trusted resource across the team.
• Technologically proficient, with the ability to navigate complex systems and manage challenging conversations with confidence and tact.

What we offer

• A market competitive salary - let's discuss it
• Flexible, hybrid working program
• Annual home and roam allowance to support commuting costs and home office supplies
• Defined contribution pension plan - up to 8% with no employee matching required and voluntary RRSP and TFSA programs

• Generous annual bonus program for all permanent full-time staff
• Minimum of 3 weeks vacation plus paid wellness, personal, volunteer and sick days
• Comprehensive employee group benefits, including health and dental coverage, income protection plans, life insurance, ADD insurance and an annual Health Care Spending Account
• Up to $200 for an annual personal grant to a charity of your choice
• Family and Employee Assistance Program, a discount and perks program as well as an annual fitness reimbursement
• Family friendly benefits including maternity/parental top-up payments
• Support towards professional designations
• Personal development subsidy covering courses of personal interests or hobbies
• Wellness perks such as daily fresh fruit, snacks and ice-cream days in the summer
• Engagement activities including regular lunch and learns, after-work get togethers and Lunch with Leaders program to name a few

About us
Ecclesiastical Insurance is a unique specialist insurance company that is deeply committed to protecting the needs of organizations that enrich the lives of others and to supporting initiatives that help improve the lives of those in need.
We insure some of Canada's most historic and culturally significant places, as well as the arts, retirement living, education, charities, and faith organizations.
Benefact Group is a unique international financial services Group made up of over 30 businesses. We are owned by a charity and have been the 3rd largest UK corporate donor over a decade*, having given away 250 million since 2014. We have ambitious plans to become the UK's number one corporate donor, with strategic objectives in place to double the Group's size.
We believe it's essential to attract, empower, grow and reward talented people, offering fantastic opportunities for career and personal development. Our giving ethos, 135-year history and the diversity of what we do, has enabled us to build a culture of kindness, great ambition, and of passionate people driven to do better and be better.
At Benefact Group, we are committed to creating an inclusive culture and building an environment where each and every one of us feels valued and respected. We are a community made up of people with a range of different backgrounds, abilities, perspectives, beliefs and interests and we value the strength this brings to us as a Group. We welcome applications from everyone.
If you need any additional support during the recruitment process, then please let us know.

Skills Required