Job Description

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Job Details
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Senior Technical Analyst - (998917.1)
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Organizational Unit
University of Victoria -> VP Finance and Operations -> University Systems
Location
University of Victoria - Victoria, BC V8W 2Y2 CA (Primary)
Posting Close Date
1 February 2026
Please note that positions will close at 4 p.m. on the closing date.
FTE
1.0
Salary Grade
$83,094.00 - $108,088.00
Additional Posting Information
N/A
Salary posted will be pro-rated based on FTE and achieved as per the collective agreement, if applicable.
Classification
PEA SG13
Employee Group:
PEA - Regular
# of Hires Needed
1
Category
Computers, Hardware, Computers, Software, Customer Service, Customer Service and Call Center, Electronics, Information Technology, Telecommunications
About this Opportunity
The University of Victoria is one of Victoria's largest employers and one of Canada's best diversity employers. Together we are more than 5,000 dedicated faculty, librarians and staff supporting the University of Victoria's diverse academic programs, world-class research and commitment to civic engagement.
The salary range for this position is:

• Recruitment range: $83,094- $91,625 starting salary determined by the PEA Collective Agreement.
• Performance range: $108,088 salary range ceiling is available through annual performance increases.

Job Summary
Mandate:
Reporting to the IT Support and Client Services (ITCS) Team Lead, the Senior Technical Analyst is responsible for providing senior technical support and leadership to the IT team supporting the Faculty of Science. IT knowledge required includes but is not limited to enterprise networking; identity and access management; Windows, Mac, and Linux computer support; application packaging; deploying automated software updates; computer security configuration; software licensing; vulnerability management; enterprise print management; gathering reporting metrics on the performance of computers and software; and leading medium to large IT projects in support of our clients.
Objectives:

• Provide comprehensive support and management for enterprise Windows, Macintosh, and Linux-based systems.

• Software packaging and updates.
• Implement appropriate computer security controls.
• Support for M365 applications, enterprise printing, file storage, and related services.
• Researching and recommending computing device standards.
• Support for complex software and hardware configuration for teaching, research, and administrative purposes.
• Identify solutions to solve complex technical problems or requirements identified by supported clients.
• Collaboration with faculty and researchers to tailor IT solutions to meet their requirements.
• Manages medium to large projects to deliver new or updated IT services.
• Works with other subject matter experts in University Systems to ensure all IT services are maintained following University Systems best practices and processes.

Due to the critical, time-sensitive nature of the IT Support and Client Services portfolio, this position must be able to act effectively under pressure and be able to diagnose problems and direct their solution quickly and accurately.
This role may require working outside of normal work hours on an emergency or pre-scheduled basis.
Job Requirements
This position requires a level of education, training, and experience equivalent to an undergraduate degree in Computer Science, Engineering, IT, or other relevant discipline and a minimum of 3 years of experience including:

• IT support experience providing support to clients.
• Experience operating and maintaining managed Windows, Macintosh, and Linux computers in an enterprise computing environment using endpoint management tools such as Microsoft Intune and SCCM.
• Experience resolving complex IT problems related to Windows, Mac, and Linux computers.
• Experience configuring and working with a variety of programming languages (Python, PowerShell/Bash, C/C++, MySQL databases, and DAQ platforms).
• Experience with web development tools and apps (PHP, JavaScript)
• Experience supporting complex systems integrated with scientific equipment.
• Experience as a senior level (tier 2/3) resource for complex IT problem escalation and resolution.

An equivalent combination of education, training, and experience may be considered.
Knowledge, skills, and abilities include:

• Commitment to valuing diversity and contributing to an inclusive and respectful working and learning environment.
• Strong interpersonal and communication skills to effectively interact with diverse stakeholders.
• Ability to gather and analyze complex technical requirements, develop solutions, and implement effective strategies to achieve desired outcomes.
• Demonstrated administrative and organizational skills.
• Ability to apply project management best practices to achieve project goals on time.
• Ability to schedule and prioritize work to achieve stated goals on time.
• Demonstrated ability to develop work plans for supervised staff and monitor progress to ensure goals are met.
• Experience working with ITIL/ITSM best practices or other IT service management frameworks to deliver IT support that meets and exceeds key performance indicators.
• Demonstrated ability to author reports summarizing data, trends, and recommendations.
• Ability to collaborate, build and maintain positive relationships with diverse individuals and work effectively in a team environment.
• Ability to stay current with industry trends and emerging technologies and understand their impacts on IT support.

Territory Acknowledgement: We acknowledge and respect the L?k?????n (Songhees and X?seps?m/Esquimalt) Peoples on whose territory the university stands, and the L?k?????n and WSANE? Peoples whose historical relationships with the land continue to this day.
Equity Statement: UVic is committed to upholding the values of equity, diversity, inclusion and in our living, learning and work environments. In pursuit of our values, we seek members who are eager to actively participate in that shared responsibility. We actively encourage applications from members of .
Read our full equity statement here:
Accessibility Statement: If you anticipate needing accommodations for any part of the application and hiring process contact:

Skills Required