Job Description

Company Description

Tout a commence sous le soleil de San Diego, en Californie, en 2004, lorsqu'un ingenieur visionnaire, Fred Luddy, a vu le potentiel de transformer notre facon de travailler. Aujourd'hui, ServiceNow se presente comme un leader mondial du marche, apportant une technologie innovante amelioree par l'IA a plus de 8 100 clients, dont 85% des entreprises du Fortune 500. Notre plateforme intelligente basee sur le nuage connecte de maniere transparente les personnes, les systemes et les processus pour permettre aux organisations de trouver des methodes de travail plus intelligentes, plus rapides et meilleures. Mais ce n'est que le debut de notre voyage. Joignez-vous a nous dans la poursuite de notre objectif de rendre le monde meilleur pour tous.





It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today -- ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.

What you get to do in this role:

Be a core part of a new team we are building in

Montreal.

The role of the

Senior Technical Accelerator Consultant

is part of ServiceNow Impact, our newest product. ServiceNow Impact personalizes customers' digital transformation journey on the Now Platform and accelerates customers' time-to-value.


As part of the global customer success organization, this role will help customers unlock business value and accelerate the adoption of the ServiceNow products they have purchased through delivering our technical accelerator.


You will act as the ServiceNow subject matter expert and bring ServiceNow best practices, innovations, and capabilities to help customers achieve their goals. We have high expectations and a career at ServiceNow means challenging yourself to always be better.


The ideal candidate is someone with significant experience in ServiceNow development and who wants to help our client base with their digital transformation capabilities.

Present and deliver one or more offerings from our portfolio of technical accelerators to complex, large enterprise customers remotely. Prepare all client-facing and internal deliverables that are technology-related. Identify and drive process improvement opportunities, guide best practices development, and mentor/guide junior team members. Guide development of new offerings for our technical accelerator portfolio. Engage with customers' requests in Impact including scoping of the level of effort, fulfilling business requirements, and resolving customer escalations. Demonstrate the product, both standard and tailored to customer needs. Responsible for understanding business and technical problems addressed by the Customer Success Program evolving products and business needs (security, upgrades, etc.). Develop and maintain strong working relationships with other teams. Drive the continuous improvements of our implementation methodology and service offerings based on client experiences. Provides thought leadership, leads changes and team leadership by mentoring/coaching team members (IC1 - IC3). Mentor resources and peer review development work

Qualifications

Qualifications

Educational Background:

Bachelor's degree in information technology, Computer Science, a related field

or equivalent experience.

Professional Experience:

Minimum of

5 years in ITOM or ITAM consulting

, with a proven track record of successful

ServiceNow ITOM, ITAM (HAM and SAM) implementations

.

Technical Proficiency:

Strong expertise in

ServiceNow ITOM, ITAM modules.

Ideally experience with ITSM, SPM, IRM, EA, SOW, PA, ITOM/ITAM, HRSD and General ServiceNow Platform Capabilities

Certifications:

+

ServiceNow Certified Implementation Specialist (CIS) - ITOM (Discovery, Service Mapping, Event Management)

+

ServiceNow Certified Implementation Specialist (CIS) - ITAM (HAMP, or SAMP)

Analytical Skills:

Strong problem-solving abilities with a focus on

delivering innovative solutions

.

Communication Skills:

Excellent verbal and written communication skills, with the ability to

convey complex technical concepts

to diverse audiences. Proven technical and business process experience in leading the implementation of ServiceNow ITOM solutions in client environments Experience working with Agile methodologies Excellent communication and presentation skills Excellent interpersonal skills, customer-centric attitude and experience working with cross-functional teams and multi-level stakeholders Prepared to study for, obtain and maintain additional ServiceNow certifications Expectation is for the candidate to come into the Orlando office 2 days a week (No exceptions)

Preferred ServiceNow ITOM/ITAM Certifications:

Candidates must hold at least one of the following certifications:

CIS - ITOM (Discovery, Service Mapping, Event Management), CIS - HAM (Hardware Asset Management), or CIS - SAM (Software Asset Management).

Additionally, this position requires candidates to possess either

ServiceNow Certified System Administrator (CSA) or Certified Application Developer (CAD), along with at least one of the CIS certifications mentioned above.

US Citizenship or a Green card is required

Additional Information

Work Personas

Nous abordons notre monde du travail distribue avec flexibilite et confiance. Les profils de travail (flexible, a distance ou requis au bureau) sont des categories attribuees aux employes de ServiceNow en fonction de la nature de leur travail et de leur lieu de travail assigne. Pour en savoir plus, cliquez ici. Pour determiner l'eligibilite a un profil de travail, ServiceNow peut confirmer la distance entre votre residence principale et le bureau ServiceNow le plus proche a l'aide d'un service tiers.

Equal Opportunity Employer

ServiceNow est un employeur qui souscrit au principe de l'egalite d'acces a l'emploi. Tous les candidats qualifies recevront une consideration pour l'emploi sans egard a la race, la couleur, la croyance, la religion, le sexe, l'orientation sexuelle, l'origine nationale ou la nationalite, l'ascendance, l'age, le handicap, l'identite ou l'expression de genre, l'etat matrimonial, le statut d'ancien combattant ou toute autre categorie protegee par la loi. De plus, tous les candidats qualifies ayant des antecedents d'arrestation ou de condamnation seront pris en consideration pour un emploi conformement aux exigences legales.

Accommodations

Nous mettons tout en oeuvre offrir une experience accessible et inclusive pour tous les candidats. Si vous avez besoin d'une mesure d'adaptation raisonnable pour completer une partie du processus de candidature ou si vous n'etes pas en mesure d'utiliser cette candidature en ligne et que vous avez besoin d'une autre methode pour postuler, veuillez communiquer avec globaltalentss@servicenow.com pour obtenir de l'aide.

Export Control Regulations

Pour les postes necessitant l'acces a une technologie controlee assujettie aux reglements sur les controles a l'exportation, y compris les U.S. Export Administration Regulations (EAR), ServiceNow peut etre tenu d'obtenir l'approbation des autorites gouvernementales en matiere de controle des exportations pour certaines personnes. Tout emploi est subordonne a l'obtention par ServiceNow d'une licence d'exportation ou d'une autre approbation qui pourrait etre requise par les autorites de controle des exportations competentes.


Extrait de Fortune. 2025 Fortune Media IP Limited. Tous droits reserves. Utilise sous licence.

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact globaltalentss@servicenow.com for assistance.

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.


From Fortune. 2025 Fortune Media IP Limited. All rights reserved. Used under license.