Job Description

Work Location: Toronto, Ontario, Canada
Hours: 37.5
Line of Business: TD Securities
Pay Details: $81,600 - $115,200 CAD
TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs.
As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.
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The Senior Operations Analyst, Change Delivery - Level 9 is a recognized subject matter expert responsible for driving transformative change across complex operational environments. This strategic role requires advanced analytical capabilities, cross-functional leadership, and an authoritative presence in project management. The incumbent will influence organizational direction, manage high-impact initiatives, and serve as a catalyst for operational excellence, ensuring alignment with broader enterprise objectives.
Key Responsibilities

• Cross-Functional Leadership: Lead and coordinate multi-disciplinary teams to deliver strategic change initiatives with significant business impact. Champion collaboration across departments, ensuring seamless integration of new processes and solutions.
• Advanced Analysis & Problem-Solving: Apply expert-level analytical techniques to diagnose complex operational issues, develop actionable insights, and recommend innovative solutions that drive continuous improvement and measurable results.
• Strategic Project Management: Oversee the end-to-end delivery of large-scale, high-risk projects. Define project scope, set strategic objectives, manage resources, and ensure alignment with organizational priorities and regulatory requirements.
• Stakeholder Engagement: Build and sustain influential relationships with internal and external partners. Represent the operations function in senior forums, proactively managing stakeholder expectations and facilitating consensus on change initiatives. Provide clear, structured testing updates during project working group calls, management meetings, and to all impacted stakeholders to ensure transparency and alignment throughout the change lifecycle.
• Testing Strategy, Coordination & Execution: Collaborate with impacted lines of business to design comprehensive, fit?for?purpose testing plans. Manage end?to?end testing responsibilities, including planning, execution oversight, issue identification, and defect management. Track testing results and drive timely resolution of issues through coordination with stakeholders and Technology partners. Ensure testing outcomes are communicated effectively and integrated into go/no?go decisions and readiness assessments.
• Risk Management & Compliance: Identify potential risks and design robust mitigation strategies. Stay abreast of regulatory changes and industry best practices, ensuring that operational processes adhere to compliance standards and promote organizational integrity.
• Mentorship & Team Development: Serve as a mentor and thought leader, fostering a culture of excellence and continuous learning. Provide guidance and coaching to team members, supporting their professional growth and driving high performance.
• Process Optimization: Lead the identification, evaluation, and implementation of process improvements, leveraging advanced methodologies and technologies to enhance efficiency, quality, and customer satisfaction.
• Breadth & Depth of Expertise: Utilize deep technical and business knowledge to influence decision-making at all levels. Contribute to the development of organizational strategies, policies, and standards that shape the future of operations.

Qualifications

• Bachelor's degree in business, Operations Management, or related field; advanced degree preferred.
• Extensive experience (typically 7+ years) in operations analysis, change management, or related disciplines within a complex, regulated environment.
• Proven track record of leading cross-functional projects and initiatives with enterprise-wide impact.
• Demonstrated expertise in advanced analytical methodologies, strategic planning, and risk management.
• Strong leadership, mentorship, and team development capabilities.
• Exceptional communication, negotiation, and stakeholder management skills.
• Expert knowledge of operational processes, regulatory requirements, and industry best practices.
• Ability to influence senior leaders and drive organizational change at scale.
• Demonstrated proficiency in stakeholder management, including cultivating and maintaining strategic relationships with executive leaders, cross-functional teams, external partners, and regulatory bodies.
• Exceptional team leadership and development skills, with a proven ability to inspire, mentor, and guide teams toward achieving strategic objectives and operational excellence.
• Breadth and depth of expertise across technical and business domains, with a demonstrated ability to deliver advanced insights, influence business strategy, and act as a trusted advisor to senior management.

Who We Are:
TD Securities offers a wide range of capital markets products and services to corporate, government, and institutional clients who choose us for our innovation, execution, and experience. With more than 6,500 professionals operating out of 40 cities across the globe, we help clients meet their needs today and prepare for tomorrow. Our services include underwriting and distributing new issues, providing trusted advice and industry-leading insight, extending access to global markets, and delivering integrated transaction banking solutions. In 2023, we acquired Cowen Inc., offering our clients access to a premier U.S. equities business and highly-diverse equity research franchise, while growing our strong, diversified investment bank. We are growth-oriented, people-focused, and community-minded. As a team, we work to deliver value for our clients every day.
Our Total Rewards Package
Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical, and mental well-being goals. Total Rewards at TD includes a base salary, variable compensation, and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off, banking benefits and discounts, career development, and reward and recognition programs.
Additional Information:
We're delighted that you're considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we're committed to providing the support our colleagues need to thrive both at work and at home.
Please be advised that this job opportunity is subject to provincial regulation for employment purposes. It is imperative to acknowledge that each province or territory within the jurisdiction of Canada may have its own set of regulations, requirements.
Colleague Development
If you're interested in a specific career path or are looking to build certain skills, we want to help you succeed. You'll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities. Whether you have a passion for helping customers and want to expand your experience, or you want to coach and inspire your colleagues, there are many different career paths within our organization at TD - and we're committed to helping you identify opportunities that support your goals.
Training & Onboarding
We will provide training and onboarding sessions to ensure that you've got everything you need to succeed in your new role.
Interview Process
We'll reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call.
Accommodation
Your accessibility is important to us. Please let us know if you'd like accommodations (including accessible meeting rooms, captioning for virtual interviews, etc.) to help us remove barriers so that you can participate throughout the interview process.
We look forward to hearing from you!
Language Requirement (Quebec only): Sans Objet

Skills Required