Job Description

Job ID:

57587

Job Category:

Information & Technology

Division & Section:

Toronto Water, Technology & Customer Experience

Work Location:

60 Tiffield Road, Toronto, M1V 5N2

Job Type & Duration:

Full-Time, Permanent Vacancy

Salary:

$113,683.00 - $155,216.00

Shift Information:

Monday to Friday, 35 hours per week

Affiliation:

Non-Union

Number of Positions Open:

1

Posting Period:

18-Jul-2025 to 01-Aug-2025

Reporting to the Manager of Integrated Technology Management Unit in Toronto Water Technology & Customer Experience, the incumbent is responsible for application services and provide direction, leadership and guidance to a team of specialized staff in the management, development and support of divisional and enterprise solutions, and integration between these solutions and applications, for business enablement and technology improvement. The incumbent will also provide specialized technical and business consulting skills and services to ensure that all solutions and integrations continues to meet Toronto Water's specific business needs. To fulfill the position description, the incumbent will hold the following major responsibilities:

Major Responsibilities

Implements detailed plans and recommends policies/procedures regarding program specific requirements. Assesses, recommends or designs scalable business and technical solutions that meet client and business requirements within the context of corporate and divisional standards, policies and procedures for information, and industrial technologies and architectures. This includes determining requirements, conducting research and evaluations, and obtaining the necessary approvals and signoffs Manages vendor and contractor relations, and performance of Toronto Water applications and solution integrations processes, including leads or supervises the negotiation and support for procurement, which involves the preparation and presentation of various formal technology acquisition and/or service-related contractual documents, such as Business Cases, Request for Information/Proposal/Quotation (RFI/P/Q), Statement of Work (SOW), Memorandum of Understanding (MOU) and Service Level Agreement (SLA) Leads the evaluation, selection and recommendation of technical solutions and professional services; obtain approval and sign-off to acquire the final products and/or necessary services; and manages vendors and contractors in the overall solution, integration, and project delivery processes Manages, performs and provides senior-level support to clients on enterprise and divisional software and hardware. This includes the implementation, installation, configuration, integration, maintenance, security administration and remediation, account management, performance tuning, and firmware/software upgrade/update/patching of applications and tools pertinent to the enterprise suite of applications Maintains an optimal, resilient data center and networking environment; performing capacity planning, cybersecurity monitoring and rectification, and performance tuning of networks and systems; development and modifications of the architecture, standards and procedures; identification and resolution of service or performance issues; as well as the initiation of change and management of change requests to ensure legislative compliance, mitigate risks, improve internal and public services; reduce costs and enhance efficiency, through the effective management of infrastructure and its operation Oversees, performs/provides advanced level support of software, hardware and cloud services, including the implementation, installation, configuration, maintenance, security administration, account management, performance tuning, upgrade, firmware/software update and patching of Windows and Linux servers, network switches, telecommunication devices, storage, data centre environmental equipment, appliance, backup & recovery solution, applications and tools Oversees cybersecurity prevention including intrusion protection, intrusion detection, and disaster recovery. Develops, tests, implements, periodically updates and execute related divisional recovery and protection plans, such as regular anti-virus scanning, intrusion detection, mitigation and data restoration. Develops advanced knowledge base to support the data centre, physical and cyber-security standards, processes, strategies, policies, guidelines and change control to promote the long-term stability, efficiency, and effectiveness of divisional infrastructure, and to ensure effective corporate and divisional standards, system security and internal process/audit controls are maintained Provides review, technical guidance, recommendation and expertise on cybersecurity technologies including Firewall, Intrusion Prevention System (IPS), Security Information and Event Management (SIEM), and Vulnerability Management Ensures reliable system performance, integrity and availability through future planning, upgrade/replacement, and/or proper maintenance of enterprise solutions and their integrations with other corporate and divisional systems Provides specialized technical expertise - including system, security and database administration - to facilitate the design, implementation and maintenance of enterprise and divisional data Participates in capacity planning process to ensure timely and cost-effective enhancement of applications, infrastructure and technologies. Forecasts future growth demand and provides recommendations to both division and corporation at-large Plans multi-level, on-site and remote support, and sustainment of enterprise and divisional applications Provides consulting services to clients for the conceptualization, planning and roll-out of enterprise solutions - including use and test cases, data definitions and information access - to meet business needs Works closely with other Toronto Water units or workgroups to gather, analyze, and evaluate business requirements and constraints; evaluate existing conditions; determine or identify technical requirements; researches, evaluates, designs, architects and/or acquires solutions and alternatives; and prepare proposals, design document, drawings, risk assessment as required Analyzes patterns and trends in applications operating problems to identify and address system and/or user issues. Develops recommendations to address problems and liaises with divisional or corporate technology groups and clients to resolve issues or gather new requirements Oversees or contributes to creation and sustainment of technology frameworks (e.g. divisional/corporate architectures, methodologies, tools, techniques and standards), Monitors new developing technology standards, trends, and technologies to keep current and maintain a highly effective operational capability; and provides assessments and recommendations that may be applicable to TW's enterprise and divisional application, development and integration needs - including effective use, retrofit or acquisition, and subsequent integration of new solutions into the Toronto Water (or City) enterprise framework Develops, oversees, leverages, maintains and/or enforces IT related policies, procedures, guidelines, and architectural standards related to enterprise and divisional applications, development and tools. Ensures applications and system activities are align and compliant with corporate and provincial guidelines and standards, or enterprise or divisional technologies and systems deployed Ensures availability and barrier-free access of system resources by developing and managing regular maintenance schedules and requirements, backup and disaster recovery plans Develops and administers enterprise and divisional cybersecurity and data security guidelines in accordance with corporate and provincial standards to ensure security of systems and privacy of client information - such as preventing unauthorized access to systems and client information through implementing auditing tools, user access monitoring and multi-level security policies Plans multi-level, on-site and remote support of applications, LAN/WAN servers and workstations for users Maintains current knowledge in areas such as information structures, database schemas, network and security; corporate and divisional technology standards and information policies; trends and methods on development; and enterprise architecture Identifies, develops or participates in cross-divisional initiatives to help realize synergies and economies of scale between the enterprise solutions and divisional applications Provides leadership in the evaluation, selection and recommendation of technical solutions and professional services; manages vendors and contractors in the overall solution delivery process Prepares and presents issue papers, briefing notes, staff reports and presentations to inform and update senior management, peers, municipal partners and/or external parties on technology trends and the effective use of business/technology solutions and infrastructure management. Conducts technical assessment and prepares assessment report for audits, peers and senior management Recommends and implements security, privacy and quality assurance requirements consistent with both the Municipal Freedom of Information Privacy and Protection Act (MFIPPA), and corporate and legislated standards regarding the storage, processing and retention of confidential data Provides input into and administers assigned budget, ensuring that expenditures are controlled and maintained within approved budget limitations, and exercise fair and proper charge-back to clients or other division(s), if applicable Supervises, hires, motivates and trains assigned staff, including day-to-day management of activities and assignment; regular, shift and on-call scheduling; assignment and review of work; continuous learning; authorization and co-ordination of vacation, overtime, salary increments and training requests; monitoring and evaluation of operation and organizational performance. Additional activities include coaching and maintaining effective teamwork, high quality standards, customer service, and staff performance; hearing grievances and recommending disciplinary actions when necessary; and encouraging continuous improvements and innovation Ensures all IT activities are compliant with corporate guidelines and standards. Travels to offsite locations and works with confidential information Other duties as assigned

Key Qualifications:

Post-secondary education in Computer Science, Information Technology or a related discipline or the approved equivalent combination of education and/or experience

Extensive experience with system integration in a large-scale integrated Technology Services solutions environment

Extensive ability to lead team members and analyze experience in a large diverse business/IT environment. (For example, the candidate should have considerable experience in keeping key stakeholders from specific subject areas informed of project progress and developments).

Considerable experience in planning, design, development, implementation, deployment and support of security controls, active directory, virtualization platforms, and network in the context of municipal government or public utility sector.

Extensive experience in developing technology roadmaps based on the goals and objectives from business transformation and technology strategies.

Considerable knowledge of project management experience in all stages of complex information manage projects with emphasis on business requirements definition, risk management, scope and quality management, integration management, estimating resources and critical path identification in a large, diverse computing environment. PMP designation will be considered an asset.

Considerable experience in supervising IT staff/contractors and coaching staff, as well as accurately and fairly appraising work outcomes and quality, reporting work assignment progress against budget, and assessing performance.

Considerable experience in preparing and presenting project documents (e.g. implementation plans, business case, feasibility study, project charters, SOW, WBS, budget submission and RFI/Q/P), status report and variance explanation for projects or work packages, and performing industry and market research, comparative studies, gap analysis, and return of investment analysis.

Knowledge of current and emerging information management concepts/technologies including Web services, enterprise application integration, information engineering, object-oriented techniques, business/data modeling and relational management technology.

Excellent interpersonal, listening, verbal and written communication skills; and ability to communicate ideas in both technical and user-friendly language.

Ability to use good judgement, analytical, critical thinking and problem-solving skills in formulating effective decisions.

Ability to time manage, organize, prioritize, execute tasks to meet deadlines.

Must be Certified in ITILv3 or v4 and demonstrate good overall understanding of ITIL framework, concepts, and practices

Must be available for after hours emergency support and scheduled standby support.

Possession of a valid Ontario Class "G" Driver's License and access to a motor vehicle.

Equity, Diversity and Inclusion

The City is an equal opportunity employer, dedicated to creating a workplace culture of inclusiveness that reflects the diverse residents that we serve. Learn more about the City's commitment to employment equity.

Accommodation

The City of Toronto is committed to creating an accessible and inclusive organization. We are committed to providing barrier-free and accessible employment practices in compliance with the Accessibility for Ontarians with Disabilities Act (AODA). Should you require Code-protected accommodation through any stage of the recruitment process, please make them known when contacted and we will work with you to meet your needs. Disability-related accommodation during the

application process

is available upon request. Learn more about the City's Hiring Policies and Accommodation Process.