Job Description

Pathway Communications is a leader in delivering high-quality Managed IT and Cybersecurity Solutions to midsized organizations across Canada. We count several of Canada's best-known and most prestigious brands amongst our clients.

We are looking for an individual with a strong Data Centre, Storage, Hardware, System Management, Technology and Operations background who will be able to architect, deploy and maintain high-availability, fault-tolerant storage and virtualization solutions within our data center. The ideal candidate must also have a proven ability to lead a team in accomplishing challenging objectives.

Reporting to our Engineering Director, this role is based out of our Markham office and data center.

Duties and Responsibilities

• Lead technical teams in the companys NOCs, across the full scope of the ITIL framework, to ensure that IT infrastructure and applications meet top-tier performance standards.
• Design, implement and manage processes, systems and controls for on-premises and cloud-based systems (private & hybrid clouds, AWS, Azure)
• Assist in evaluating, selecting and managing technology vendors, suppliers and partners.
• Provide direction and guidance in the launch and operation of innovative, high-value, recurring revenue IT services such as cybersecurity.
• Provide technical guidance to sales teams in crafting responses to RFPs and in designing IT solutions for clients.
• Participate in sales and RFP presentations to win deals.
• Complete the automation of preventive maintenance and remedial IT activities to improve productivity and accuracy.
• Oversee capacity planning and participate in the creation and execution of growth initiatives.
• Virtualization: Oversee and maintain virtualization technologies like VMware/Hyper-V to support efficient resource allocation and scalability.
• Cybersecurity: Implement robust cybersecurity practices, including vulnerability assessments, threat detection, and incident response. Utilize tools like Nessus, Rapid7, Bitdefender, MS Defender, and Elastic to enhance security.
• Networking: Configure and manage LAN/WAN, routing, and firewall configurations to maintain a secure and reliable network infrastructure.
• Automation: Utilize automation through PowerShell, scripting, and RMM tools like Kaseya to streamline server operations, backups, and access management
• Server and Print Management: Set up, troubleshoot, and maintain Windows and Print servers, ensuring they operate efficiently.
• Endpoint Configuration: Configure desktops and laptops with the required operating systems and approved applications.
• Security Controls: Implement stringent security measures on servers to prevent unauthorized access, data leakage, and other security risks.
• Active Directory: Manage and maintain Active Directory, including user authentication and access controls.
• Asset Management: Maintain an asset register to track hardware and software assets, ensuring proper inventory management.
• ISO Documentation: Document processes according to ISO 9001 and 27001 standards and best practices.
• VPN Setup: Configure and maintain VPN solutions to provide secure remote access to the network.
• Cloud Management: Manage and maintain cloud solutions such as Azure and AWS
• MS Excel Proficiency: Proficiency in Excel for data analysis and reporting.
• Microsoft M365: Administer the Microsoft 365 suite, including setup, migration, administration, and configuration MS Exchange: Oversee MS Exchange administration, including setup, configuration, and maintenance of email services.

• Excellent verbal and written communication skills in English.
• Excellent interpersonal skills.
• Strong problem-solving skills
• Strong time management skills
• Strong project management background
• Leadership experience is preferred
• Has 10-15 years of experience
• Has a minimum of 5 years of extensive Windows Server administration experience, including managing diverse environments with 100+ users across multiple locations.
• VDI Knowledge: Understand and support Virtual Desktop Infrastructure (VMware Horizon/Citrix) environments.
• Shift Flexibility: Willingness to work night shifts and rotational shifts as needed.