Job Description

Are you an IT professional looking for an exciting opportunity? Are you passionate about culture, the arts, natural history, and science? Are you keen on how these elements aesthetically come together to tell the many stories of humanity? Then consider a career at ROM.

POSITION SUMMARY:

We\'re searching for a highly qualified individual to design, install, configure, and maintain the server, workstation, and network systems. Your expertise will be crucial in delivering a robust, stable, secure, and integrated computing environment. You\'ll demonstrate your problem-solving skills by swiftly diagnosing and resolving infrastructure hardware and software issues. You\'ll also play a vital part in developing and maintaining system and data configurations while ensuring efficient and reliable redundancy through managing priority infrastructure and data backups for critical production resources. Collaborating closely with technology management, you\'ll gain insights into the group\'s long-term development goals. Your role will involve executing projects according to requirements, contributing to the overall success of our team. Take advantage of this chance to leave your mark on the Royal Ontario Museum. Apply now and be a part of our innovative journey!

RESPONSIBILITIES:

• Ensuring the seamless operation of all server and network hardware, software, firmware, operating systems, and databases, optimizing their performance and reliability.
• Implementing robust security measures for servers, databases, and networks on-premises and in the cloud (AWS and Azure) to safeguard our valuable resources and ensure efficient access.
• Managing and maintaining critical systems such as O365 tenant, Active Directory, Exchange, DNS, firewall policies, and other account management functions, contributing to the smooth functioning of our organization.
• Ensuring the integrity of our databases through regular backups, restores, and replication, minimizing the risk of data loss and maximizing the availability of critical information.
• Providing comprehensive technical support for applications and operating systems, supporting a mixed PC/Mac environment, and ensuring optimal user experiences.
• Maintaining meticulous documentation of systems, ensuring that critical information is accurately recorded and readily accessible to support efficient operations.
• Offering second-level technical support, resolving complex issues, and providing guidance to team members when advanced technical expertise is required.
• Participating in strategic planning, contributing to decision-making processes, and cultivating positive relationships with vendors to drive innovation and ensure the optimal utilization of technology resources.

Join us and make a difference!

QUALIFICATIONS:

Educational Background and Certifications:

• Bachelor\'s Degree in Information Systems or Computer Science and 5 years of relevanet experience
• Preferred certifications in AWS, Azure, or related fields

Technical Expertise:

• Strong systems administration experience in AWS and Azure (Windows and Linux)
• Proficiency in database administration with SQL Server and MySQL
• Skilled in setting up and configuring servers, switches, routers, and firewalls (Windows and Linux)
• Familiarity with configuration and monitoring tools for servers, databases, and networks
• Experience with virtualization technologies (like VMware or Hyper-V)
• Proficiency with scripting languages for automation tasks (like Python, Bash, or PowerShell)
• Understanding of DevOps tools and methodologies (CI/CD, Jenkins, Git, etc.)
• Knowledge of ITIL or other service management frameworks
• Understanding of load balancing, clustering, and high availability concepts
• Knowledge of cybersecurity best practices and systems hardening

Networking:

• Minimum five years of network experience, troubleshooting various infrastructure, protocols, and wireless technologies

Project Management:

• Proven project management experience, preferably with a certification like PMP
• Willingness to participate in an on-call rotation or provide after-hours support as necessary

Communication and Organizational Skills:

• Strong documentation skills to ensure system setups are replicable and issues are properly logged
• Ability to translate technical concepts for non-technical colleagues or clients
• Detail-oriented with an organized and efficient working style
• Exceptional customer service and communication skills, demonstrating a team-player attitude

Problem-solving and Adaptability:

• Excellent problem-solving and decision-making abilities
• Capacity to work under pressure and manage multiple tasks concurrently
• Proven ability to research and stay up-to-date with emerging technologies

Salary and Terms of Employment

START DATE: ASAP

OPEN DATE: Jun 22, 2023

CLOSING DATE: Open Until Filled

EMPLOYEE GROUP: OPSEU Full-time Local 543

SALARY: $88,538.20 - $109,811.20

SCHEDULE: 35 hours

PROBATIONARY PERIOD: 6 months

LOCATION: Toronto, ON

Diversity Statement

At ROM, we consider equity, diversity, and inclusion foundational to our institutional success. We seek to foster a workplace that reflects the diversity of the city and province in which we are located and welcome all qualified and experienced candidates to apply, regardless of their gender, age, sex, race, religion, ethnicity, ability, sexual orientation, or gender identity.

Accessibility Statement

ROM is committed to fair and accessible employment practices. Upon request, suitable accommodations are available under the Accessibility for Ontarians with Disability Act (AODA) to applicants invited to an interview.

COVID Statement

Royal Ontario Museum recognizes its heightened duty to protect employees from health and safety risks during the current pandemic. As such, an offer of employment shall be conditional on proof of complete COVID-19 vaccination with a vaccine series approved by Health Canada or the World Health Organization.

Only candidates selected for an interview will be contacted. The selected candidate will be required to participate in a Criminal Background Check.

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Royal Ontario Museum