Job Description

:We\'re on a journey to advance how health happens with technologies that empower patients, support clinicians, inspire innovation, and save lives. Our mission? To create a human-centric healthcare experience powered by unified global data.It\'s a big challenge, but big challenges are what we do best. We\'re already transforming some of the world\'s largest health systems-helping them turn data into lifesaving decisions and better patient care.We want people just as dedicated as we are to improving health equity and delivering quality care across the globe. If you\'re excited about making healthcare more human, you\'ve come to the right place.The Sr. Support Services Owner (SSO) will be responsible for managing the client relationship with Nova Scotia Health Authority to deliver on engagement milestones and scope of services, the support of all implemented Oracle Health solutions and services to clients and ensuring the support methodology is adhered to. This role is also responsible for ensuring world-class service is provided by coordinating departmental or cross-functional teams to deliver timely, high-quality projects. The SSO works on significant or unique issues where analysis of situations and independent judgment are required to obtain results. This is an onsite position located in Nova Scotia Canada.Career Level - IC3Responsibilities:The Sr. Support Services owner will represent the customer as a single point of contact within Oracle. Manage the contract, or delivery engagement as defined by Oracle Service Support (OSS). Develop and maintain relationships with senior management across lines of business and third parties. Plan and deploy Support activities to ensure effective delivery within agreed budgetary constraints. Advise the account on the effective and efficient way to use Oracle support services and products, tools, systems, interfaces and procedures. Assure and improve the quality of the service and maintain accurate account information. Assist in the renewal of Support contracts and contribute to pre-sales activities. Communicate opportunities for customers to engage with Oracle such as technical events and business seminars.Skills:

• 6-10 years\' relevant experience in one or more of the following industries

• Software Technology Experience
• Healthcare IT
• SASS Model
• Client Success/Customer Service
• BS degree or equivalent; advanced degree desirable
• Manage complex external client relationships with a high degree of variability
• Influence client support strategy focusing on value achievement and targeted outcomes
• Develop complex continuous improvement strategies
• Act as the single point of contact for cross-organizational support issues
• Provide support processes expertise and advise on expectations for both internal customers and external clients
• Contribute to internal team value and improvements
• Support or Consulting experience Preferred
• Solution Experience Preferred

Qualifications:Range and benefit information provided in this posting are specific to the stated locations onlyCanada: Hiring Range from $66,700 to $145,000 CAD per annumOracle maintains broad salary ranges for its roles in order to account for variations in knowledge, skills, experience, market conditions and locations, as well as reflect Oracle\'s differing products, industries and lines of business.
Candidates are typically placed into the range based on the preceding factors as well as internal peer equity.About Us:As a world leader in cloud solutions, Oracle uses tomorrow\'s technology to tackle today\'s problems. True innovation starts with diverse perspectives and various abilities and backgrounds.When everyone\'s voice is heard, we\'re inspired to go beyond what\'s been done before. It\'s why we\'re committed to expanding our inclusive workforce that promotes diverse insights and perspectives.We\'ve partnered with industry-leaders in almost every sector-and continue to thrive after 40+ years of change by operating with integrity.Oracle careers open the door to global opportunities where work-life balance flourishes. We offer a highly competitive suite of employee benefits designed on the principles of parity and consistency. We put our people first with flexible medical, life insurance and retirement options. We also encourage employees to give back to their communities through our volunteer programs.We\'re committed to including people with disabilities at all stages of the employment process. If you require accessibility assistance or accommodation for a disability at any point, let us know by calling +1 888 404 2494, option one.Disclaimer:Oracle is an Equal Employment Opportunity Employer*. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans\' status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.

• Which includes being a United States Affirmative Action Employer

Oracle