Job Description

Description
Join our team
We are the Consumer Customers First Strategy team, accountable for both the Consumer & TELUS-wide programs designed to eliminate customer pain points and drive material customer-centric improvements to priority customer journeys, ameliorating our customers' most critical pain points. Our team is diverse and dynamic, with an impressive array of skills in a small team, enabling collaboration, learning and support. Join us to be part of this high-performing, rewarding team as we execute to deliver material and impactful bottom line results!
Here's the impact you'll make and what we'll accomplish together
As a Senior Strategy Manager, you will synthesize and produce insights from various customer journey inputs. Engaging a broad group of leaders from across the organization, you will drive visibility and solutioning on key customer pain points with a best in class programmatic and collaborative approach.
We are looking for a results-driven individual with a passion for data-led decision making who can drive cross-functional engagement, translating complex concepts into impactful and compelling storytelling.
You will have the opportunity to engage in diverse and impactful strategic journey improvements that have significant impact to alleviate customer pain points across Consumer and TELUS. You'll gain exposure to numerous stakeholders across TELUS, enabling you to influence and empower journey owners to solve our customers' most pressing challenges.
Here's how
We are dedicated to enabling a connected team member experience, driving alignment and efficiency and advancing thought leadership by

• Synthesizing journey insights | Surfacing end to end customer experiences and pain points by producing a robust current state journey map integrating insights from a multitude of sources (ie. journey audits, analysis & listening-post intelligence).
• Journey orchestration | Foster accountability to improve customer experience and business performance by building robust cross-functional partnerships and establishing clear, actionable governance
• Executive content development & strategic alignment | Lead preparation of compelling and high-quality executive narratives, collaborating with workstream owners content, engaging workstream owners driving accountability and effective decision-making
• Leveraging data insights & telemetry | Establish and leverage meaningful results-oriented telemetry, elevating key customer and business pain points, and establishing journey health indicators for ongoing measurement and trending
• Journey design & roadmap build | Consulting with journey owners to establish future state designs and investment strategies, leveraging customer insights to build impactful roadmaps and business cases

Qualifications
You're the missing piece of the puzzle

• Strategic & Structured Problem Solver: You excel at translating complex & ambiguous issues into clear strategic frameworks and actionable plans
• Collaborative Influencer: You are adept at influencing without authority, and driving diverse cross-functional stakeholders to deliver on your vision
• Impactful Storyteller & Communicator: You have experience showcasing complex concepts through compelling narratives, tailoring your message for various audiences
• Insights-Led Tactician: You use data and analysis to inform strategic decision-making and improve outcomes
• Growth Mindset & Prioritization Expert: You are self-driven, curious, and enjoy finding innovative ways to improve how we work, and you manage multiple initiatives with a focus on quality, effectively navigating a dynamic workload.
• Relationship Builder: You thrive in a highly collaborative environment and value building authentic connections across the organization.

Great-to-haves

• University degree in business, communications, operations or related discipline
• Telecommunications/technology industry experience
• 4+ years in a strategy, planning or analytical role
• Experience leading a large, complex, cross-functional program

Don't have everything we think are 'great-to-haves'? Don't let that dissuade you! Attitude, motivation, and a willingness to learn and collaborate are the most important things we are looking for. So if you think you have what it takes, please apply!
Salary Range: $102,000-$152,000
Performance Bonus or Sales Incentive Plan: 15%
Actual total compensation will be determined based on factors such as knowledge, skills, performance and experience. We encourage all qualified candidates to apply, even if the posted salary range doesn't match your expectations. We're open to discussing competitive compensation packages tailored to your experience level and expertise. TELUS offers rewarding benefits, which may vary per job function, such as:

• Comprehensive total rewards package highlighting competitive salary and bonus structures, minimum 3 weeks of vacation, and flexible benefits plan to meet the needs of you and your family
• Flexibility to work in-office, virtually or a combination of both, based on the role's requirements
• Generous company matched pension and share purchase programs
• Opportunity to give back to communities in which we work, live and serve
• Career growth and learning & development opportunities to develop your skills
• And much more ...

Job Type: This is for a current vacancy
A bit about us
We're a people-focused, customer-first, purpose-driven team who works together every day to innovate and do good. We improve lives through our technology solutions and foster a culture of innovation that empowers team members to solve complex problems and create remarkable human outcomes in a digital world.
You'll find our engaging, high-performance culture personally fulfilling, professionally challenging, and financially rewarding. We're committed to diversity and equitable access to employment opportunities based on ability. Your unique contributions and talents will be valued and respected here. When you join our team, you're helping us make the future friendly.
Note for Quebec candidates: if knowledge of English is required for this position, it is because the team member will be asked, on a regular basis, to interact in English with external or internal parties or to use English applications or software as part of their tasks.
Sales and Marketing
Help us, help our customers make a real connection
We are honoured to be recognized
$14.7 billion
TELUS's annual revenue
$4.8 billion
The brand value that TELUS brings
12
Consecutive years our annual dividend payment has increased
Accessibility
TELUS is proud to foster an inclusive culture that embraces diversity. We are committed to fair employment practices and all qualified applicants will receive consideration for employment.
We offer accommodation for applicants with disabilities, as required, during the recruitment process.

Skills Required