Job Description

Who we are
At Twilio, we're shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to and empower millions of developers worldwide to craft personalized customer experiences.
Our dedication to , and strong culture of connection and global inclusion means that no matter your location, you're part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we're acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.
See yourself at Twilio
Join the team as Twilio's next Senior Strategic Asset Manager, Hardware
About the job
This position is needed to lead and optimize Twilio's hardware asset management for U.S.-based employees. As a Senior Strategic Asset Manager, you'll develop and implement lifecycle strategies that ensure efficient procurement, tracking, and governance of end-user devices. This role partners cross-functionally to drive cost efficiency, compliance, and operational excellence-equipping employees with the tools they need, when they need them.
Responsibilities
In this role, you'll:

• Develop and drive enterprise-wide asset management strategies and processes to optimize IT hardware lifecycle, ensuring alignment with business objectives and compliance requirements.
• Maintain a comprehensive, real-time inventory of hardware assets and software licenses, ensuring data accuracy and integrity across all systems.
• Lead regular audits and compliance reviews to enforce policies, mitigate risks, and uphold licensing and regulatory standards.
• Collaborate cross-functionally with Procurement, Vendor Management, and Finance to negotiate contracts, monitor vendor performance, and align spend with budget and ROI targets.
• Analyze asset utilization, performance, and financial metrics to identify optimization opportunities, drive cost savings, and support strategic decision-making.
• Mentor and guide team members while championing scalable asset management best practices to enhance operational maturity and continuous improvement.

Qualifications
Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!
*Required:

• Bachelor's degree in Business Administration, Supply Chain Management, Information Technology, Finance, or a related discipline; advanced degrees or relevant certifications are a plus.
• 5-7 years of progressive experience in strategic IT asset management within complex, global organizations, demonstrating mastery of best-in-class ITAM frameworks.
• Deep expertise in IT asset lifecycle management including hardware procurement, deployment, tracking, maintenance, retirement, and software license compliance.
• Proficient with leading ITAM tools and platforms (e.g., ServiceNow, Kandji, WorkspaceOne), with strong data analytics skills to optimize lifecycle, cost, and risk.
• Strong understanding of ITIL best practices (incident, change, configuration management).
• Extensive experience managing vendor relationships, contract negotiations, and supply chain logistics to ensure timely, cost-effective asset delivery.
• Solid financial acumen including budgeting, forecasting, cost-benefit analysis, and ROI measurement for IT asset programs.
• Proven ability to design and implement scalable, sustainable asset management processes aligned with organizational goals and regulatory compliance.
• Exceptional communication and collaboration skills across IT, procurement, finance, and operations teams.
• Detail-oriented, highly organized, and capable of managing multiple priorities in a fast-paced, dynamic environment.

Desired:

• Proven track record leading enterprise-wide IT hardware asset management initiatives at scale (5,000+ employees).
• Certifications such as Certified Asset Management Professional (CAMP), Certified Supply Chain Professional (CSCP), ITIL v4 Foundation (or higher), Lean Six Sigma, CompTIA Project+, or similar.
• Expertise in engaging cross-functional stakeholders and influencing senior leadership to align asset management with broader business objectives.
• Experience driving digital transformation within ITAM functions, including tool implementations and process automation.
• Familiarity with regulatory compliance impacting IT asset and supply chain management.
• Multilingual skills (Spanish and/or Portuguese) are highly valued for supporting LATAM operations.

What We Offer
Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.
The estimated pay ranges for this role are as follows:

• Based in British Columbia. : $CAD 73,4000 - $CAD 91,8000

Twilio thinks big. Do you?
We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values - something we call . Additionally, we empower employees to build by supporting their volunteering and donation efforts.
So, if you're ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn't what you're looking for, .
Twilio is proud to be an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.